Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stevan Delamora

Broken Arrow

Summary

Results-driven Customer Service Representative with expertise in customer relationship management and complaint resolution. Specializes in educating customers and processing orders to enhance satisfaction and loyalty. Focused on building strong relationships and delivering exceptional support.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Fensco Inc
Jenks
02.2024 - Current
  • Resolved customer complaints through effective communication and problem-solving.
  • Assisted customers with inquiries, ensuring accurate product information and timely resolutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Educated customers on product features and benefits, enhancing their understanding and satisfaction.
  • Handled high-call volumes while maintaining a positive attitude and demeanor.
  • Processed orders and managed returns efficiently using company software.
  • Developed strong customer relationships through personalized assistance and ongoing support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Certificate of Technical Studies - Medical Assistant

Community Care College
OK
11-2024

High School Diploma -

Broken Arrow High School
Broken Arrow
09-2023

Skills

  • Customer relationship management
  • Order processing
  • Complaint resolution
  • Product education
  • Software proficiency
  • Team collaboration
  • Stress management
  • Attention to detail
  • Computer proficiency
  • Bilingual communication
  • Data entry

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Fensco Inc
02.2024 - Current

Certificate of Technical Studies - Medical Assistant

Community Care College

High School Diploma -

Broken Arrow High School
Stevan Delamora