Stevani Vigil
Thornton,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
School Bus Driver
Mapleton Public Schools
Thornton, CO
02.2022 - Current
- Ensures safety of students by following all traffic laws and regulations.
- Maintains bus cleanliness, inspects for mechanical problems, and reports any issues to supervisor.
- Performs pre-trip inspections of the bus according to established procedures.
- Transports students to school in a timely manner while keeping assigned route schedule.
- Assists with loading and unloading of passengers as needed.
- Provides helpful directions and assistance to students during their ride.
- Communicates effectively with parents regarding student transportation issues.
- Reports student behavior incidents promptly to the appropriate personnel.
- Develops positive relationships with students through friendly interactions.
- Monitors student behavior on the bus and enforces rules consistently.
- Assists in maintaining accurate records of attendance, mileage, and other data related to routes.
School Bus Driver
Adams 12 Five Star School District
Thornton, CO
07.2015 - 08.2021
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Provided helpful directions and assistance to students during their ride.
- Communicated effectively with parents regarding student transportation issues.
- Reported student behavior incidents promptly to the appropriate personnel.
- Developed positive relationships with students through friendly interactions.
- Monitored student behavior on the bus and enforced rules consistently.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
Delivery Driver
UPS
Commerce City, CO
01.2019 - 02.2021
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Dump Truck Operator
ISBA
Denver, CO
05.2017 - 08.2020
- Performed daily safety checks on dump truck and ensured all safety features were in proper working order.
- Loaded and unloaded materials from job sites using the dump truck.
- Maintained accurate records of loads delivered and collected payment for services rendered.
- Followed instructions provided by supervisor to complete assigned tasks efficiently.
- Inspected various components of the dump truck such as brakes, tires, lights, steering., to ensure they were functioning properly.
- Ensured load was secure before leaving job site by tarping or strapping down material as necessary.
- Maneuvered dump truck in tight spaces while maintaining a safe speed limit at all times.
- Cleaned out bed of the dump truck after each delivery to prepare for next project.
- Delivered materials to job sites within specified time frames without incident or delay.
- Reported any mechanical issues or damage caused by outside forces immediately to supervisor.
- Educated new employees on proper driving techniques for dump trucks in order to promote safety among co-workers.
- Utilized GPS navigation system when necessary in order to locate job sites efficiently.
- Inspected cargo area prior to departure from job site for lost items or debris left behind by customer.
Customer Service Representative
DIRECTV
Centennial, CO
09.2014 - 07.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Dish Network Corp
Thornton, CO
08.2013 - 09.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Shift Lead
Blockbuster Video
Thornton, CO
04.2011 - 08.2013
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Created weekly staff schedules to ensure adequate coverage.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Developed strong relationships with vendors to secure discounts on products.
- Performed administrative tasks including filing documents, data entry.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
Server
Village Inn Pancake House
Thornton, CO
03.2009 - 04.2011
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
Mountain Range High School
Westminster, CO05-2010
Skills
- Punctuality
- Customer-Oriented
- Dependable and reliable
- Local street knowledge
- Inbound and Outbound Calling
- Product Knowledge
- Paperwork Processing
Affiliations
- Designing and sewing my daughter's wardrobe.
- Crocheting a variety of projects.
- Creating projects for shirt making.
- Using projector techniques for sewing patterns.
- Knowledgeable in Microsoft Word and Publisher.
- Knowledgeable in CorelDraw.
Timeline
School Bus Driver
Mapleton Public Schools
02.2022 - Current
Delivery Driver
UPS
01.2019 - 02.2021
Dump Truck Operator
ISBA
05.2017 - 08.2020
School Bus Driver
Adams 12 Five Star School District
07.2015 - 08.2021
Customer Service Representative
DIRECTV
09.2014 - 07.2015
Customer Service Representative
Dish Network Corp
08.2013 - 09.2014
Shift Lead
Blockbuster Video
04.2011 - 08.2013
Server
Village Inn Pancake House
03.2009 - 04.2011
High School Diploma -
Mountain Range High School
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