Steve Flores
Carteret,NJ
Summary
Regional Sales Manager with experience at Verizon Wireless, focusing on customer relationship management and sales strategy. Demonstrated success in increasing revenue and improving customer satisfaction through effective communication and negotiation skills. Bilingual in English and Spanish, allowing engagement in diverse markets.
Overview
11
11
years of professional experience
Work History
Customer Service / Sales Manager
Verizon Wireless
02.2022 - Current
- Retail Store Key Holder
- Perform day-to-day operational tasks and manage other related activities, such as complaints and escalations.
- Deliver customer service to meet customers' needs.
- Managed paperwork, staff schedules, and deposit preparation.
- Supervise junior customer service staff.
Sales Consultant
Verizon Wireless
08.2018 - 09.2021
- Provide high-quality customer service.
- Manage customer accounts.
- Deliver personalized service to enhance customer experience.
- Achieve quality and productivity targets.
Customer Service / Account Manager
AT&T
05.2017 - 04.2018
- Increase business with existing and new accounts through prospecting and networking.
- Ensure customer satisfaction and provide professional customer support.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicating with customers through various channels
Sales Assistant (Automotive)
Chevrolet
08.2014 - 04.2018
- Create and maintain relationships with customers.
- Pursued all sales leads through multiple channels, including walk-ins, phone inquiries, newspaper advertisements, and referrals.
- Explain features and demonstrate the operation of the vehicle in the showroom or on the road.
- Supported the sales manager in meeting targets.
Education
Bachelor of Arts - Business Management Administration
Middlesex County College
Skills
- Customer service and communication
- Multitasking and deadline management
- PC proficiency, including MS Word, Excel, and PowerPoint
- CRM tools experience
- ERP systems knowledge
- Bilingual in English and Spanish
- Sales forecasting and strategy
- Negotiation techniques
- Market analysis expertise
- Account management skills
- Lead generation strategies
- Team leadership abilities
- Customer retention strategies
- Critical thinking skills
- Time management proficiency
- Conflict resolution techniques
- Adaptive thinking capabilities
- Relationship Sales expertise
- Data analysis skills
- Direct sales experience
- Product development knowledge
- Systems and software expertise
- Revenue generation strategies
- Sales channel management skills
- Professional demeanor maintenance
- Territory growth strategies
- Budget management skills
- Program coordination abilities
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Accomplishments
- Promoted to Regional Sales Manager after 1 successful year in the sales department.
- Collaborated with a team of 4 in the development of good sales numbers.
- Named "Manager of the Year" in 1.
- Achieved 6months by completing sales with accuracy and efficiency.
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieve sales through effectively helping with sales meetings.
Languages
Spanish
Full Professional
Timeline
Customer Service / Sales Manager
Verizon Wireless
02.2022 - Current
Sales Consultant
Verizon Wireless
08.2018 - 09.2021
Customer Service / Account Manager
AT&T
05.2017 - 04.2018
Sales Assistant (Automotive)
Chevrolet
08.2014 - 04.2018
Bachelor of Arts - Business Management Administration
Middlesex County College
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