Steve Aldea
Daly City,CA
Summary
Experienced IT and AV Support Engineer with over 15 years of progressive responsibility in enterprise IT environments. Specializing in Tier 2/3 support, system administration, and end-user enablement across Windows, macOS, Linux, ChromeOS, and mobile platforms. Strong background in AV integration, SaaS administration, conference systems, and cross-functional IT projects. Proven success supporting C-level executives, deploying secure and scalable solutions, and maintaining high standards in documentation and customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior IT/AV Support Engineer
Cloudera, Inc.
10.2013 - 03.2025
- Deployed and managed 100+ Zoom Rooms worldwide, including 50+ for the launch of a new headquarters, with specialized executive business centers and training rooms to support high-level collaboration and knowledge sharing.
- Developed and implemented AV standards for global office builds, event support, and meeting execution, ensuring consistency and reliability across regions.
- Oversaw full AV project lifecycle budgeting, procurement, vendor management, commissioning, and ongoing support, delivering projects on time and within budget.
- Primary subject matter expert to executive leadership, IT, facilities, and global communications teams on AV strategy and systems.
- Delivered seamless AV support for both live and virtual events, enhancing audience engagement and executive communications.
- Led end-user training sessions on conference room hardware and Zoom functionalities, driving adoption and improving user experience.
- Managed and negotiated AV vendor relationships, including contract renewals, service-level agreements, and new technology evaluations.
- Configured and administered Zoom integrations, piloting and rolling out new features while ensuring compatibility with existing workflows.
- Supported multiple video conferencing platforms including Slack Huddle, Google Meet, Microsoft Teams, and Cisco Webex, to provide flexible, reliable communication solutions.
- Installed and maintained hardware and computer peripherals to store tangible components.
Senior IT Global Client Support Specialist
EMC Corporation
04.2011 - 10.2013
- Recognized by IT leadership for consistent performance and high-quality contributions to team initiatives.
- Collaborated on and completed special IT projects, including creating documentation for a specialized Linux desktop configuration used to manage EMC BRS storage appliances.
- Delivered global IT support to employees via on-site assistance, email, phone, and remote access tools.
- Managed and resolved support tickets using Peregrine Systems and ServiceNow platforms.
- Diagnosed and troubleshooted hardware and software issues across laptops, desktops, mobile devices, printers, and Cisco Telepresence conference rooms.
Computer Operator
First National Bank of Northern California
10.2008 - 01.2011
- Operated central computer systems and executed daily operational procedures to ensure system uptime and reliability.
- Processed ATM and ACH files daily, including downloads from the Federal Reserve Bank, to ensure accurate and timely customer account updates.
- Monitored and maintained network printers and provided Tier 1 support to staff in the absence of the help desk.
- Oversaw server and software performance, troubleshooting issues or escalating as needed.
- Tracked and reported system performance metrics (capacity, utilization, uptime) and assisted with software updates and system improvements.
- Maintained and updated the tape library as part of the bank's data backup protocols.
Education
Information Technology -
Skyline College
San Bruno, CA06.2009
Skills
Video conferencing
AV issue resolution
System troubleshooting
Control systems
Network configuration
Audio mixing
Acoustics enhancement
Hardware & software selection
Wireless microphone systems
Excellent work ethic
Remote support
Concise time-management
Certification
Q-SYS Level Zero Certification
Dante Certification Level 2
Dante Certification Level 1
Awards
- Cloudera Commitment Award, 10/01/21, Recognized for outstanding dedication and sustained contributions to AV/IT initiatives, exemplifying Cloudera's core values and commitment to excellence.
- Cloudera 5 Years of Innovation Award, 10/01/20, Honored for sustained innovation, cross-functional collaboration, and impactful contributions to AV/IT infrastructure and enterprise technology over a five-year tenure.
Timeline
Senior IT/AV Support Engineer
Cloudera, Inc.
10.2013 - 03.2025
Senior IT Global Client Support Specialist
EMC Corporation
04.2011 - 10.2013
Computer Operator
First National Bank of Northern California
10.2008 - 01.2011
Information Technology -
Skyline College