Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEVE ALVAREZ

Pomona,CA

Summary

Experience leader with over 10 years at Caleres, excelling in shipping operations and quality control. Proven ability to enhance workflow efficiency and resolve customer issues effectively. Skilled in employee training and conflict resolution, fostering a collaborative team environment while achieving operational goals. Committed to continuous improvement and impactful problem-solving.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Supervisor/Leader

Caleres
Chino, California
07.2018 - Current
  • Worked in Shipping and Receiving for over 10 years
  • Coordinated daily operations to optimize workflow and improve efficiency.
  • Assisted in training new team members on company policies and procedures.
  • Supported quality control efforts by conducting regular product inspections and checks.
  • Conducted regular training sessions with staff members on new procedures, technologies, and systems.
  • Resolved escalated customer complaints in a timely manner by providing solutions that met their needs.
  • Shipped packages and received goods and materials under guidance of company's procedures.
  • Updated company databases, websites and customer account information.
  • Maintained positive working relationship with fellow staff and management.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified needs of customers promptly and efficiently.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Worked as a driver, loader, clerk, lead operation and yard spotter
  • Developed and maintained a professional relationship with my coworkers
  • As a Lead, I planned and coordinated daily routines for my drivers every day
  • Handled and addressed delivery and pick-up issues by working closely with dispatchers, clerks and drivers
  • Contacted and informed managers and supervisors about order status and related concerns
  • Resolved or escalated work problems to keep operations moving smoothly

Lead Operator

NFI Logistics
Chino, California
01.2013 - 07.2018
  • Coordinated team activities to ensure timely order fulfillment.
  • Trained new operators on safety protocols and equipment usage.
  • Implemented standard operating procedures to enhance workflow efficiency.
  • Trained new employees on safe operating procedures and job responsibilities.
  • Set up machines at start of shift, checking for issues and potential malfunctions.
  • Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
  • Received and processed written and verbal instructions, prints and work orders.
  • Put completed products into packages and moved to staging locations.
  • Adapted quickly to changing conditions in order to meet customer demands.
  • Prepared documents such as purchase orders, invoices, and inventory lists accurately.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.

Yard Driver

NFI Logistics
Chino, California
  • Operated yard trucks to transport trailers between loading docks and parking areas.
  • Inspected equipment for safety compliance before each shift to ensure proper functioning.
  • Coordinated with warehouse staff to optimize trailer loading and unloading processes.
  • Maintained accurate logs of vehicle movements and reported any discrepancies promptly.
  • Assisted in organizing the yard layout to enhance operational efficiency and safety standards.
  • Communicated effectively with team members regarding schedule changes and workflow adjustments.
  • Trained new drivers on yard procedures and safe operation of equipment as needed.
  • Executed dock operations by switching trailers and equipment to and from docks.
  • Operated truck to transport trailers to and from DC docks for loading, unloading and storage purposes.

Education

Some College -

Mt. San Antonio
Walnut, CA

Skills

  • Fast learner
  • Shipping operations
  • Quality control
  • Inventory management
  • Safety protocols
  • Customer relationship management
  • Team coordination
  • Workflow efficiency
  • Problem solving
  • Employee training
  • Conflict resolution
  • Goal setting
  • Influential leadership
  • Performance evaluation
  • Production planning
  • Issue research

Certification

  • Yard Spotter

Timeline

Supervisor/Leader

Caleres
07.2018 - Current

Lead Operator

NFI Logistics
01.2013 - 07.2018

Yard Driver

NFI Logistics

Some College -

Mt. San Antonio

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