STEVE ANDERS

• Took on management of an isolated GNC store (no connection to major retail traffic) to take sales from $620K in first year to $780K in 2022; Built relationships with area business partners and franchise managers to create synergy for growth, product and service engagement that strengthened the GNC brand regionally.
• Recruit and Train Staff: Hired and trained dozens of employees, ensuring GNC is staffed with courteous, helpful, and knowledgeable team members.
• Manage Operations: Oversee daily operations, including inventory, merchandising, sales, and loss prevention.
• Coordinate Marketing: Worked within the support of franchise management and local opportunities to grow foot traffic, drive sales, and promote GNC brand.
• Performance and Projections: Track and analyze sales data, expenses, and make projections.
• Monitor Compliance: Ensure all policies and procedures are followed, conducting audits, enforcing protocols, and implementing new policies.

Worked part time, in the hope of being brought on full time. Used applications like CRM, Fellow and Slack. Made calls and sent emails to new and existing leads. Had weekly zoom meeting. I also was responsible for finding the head decision maker for Government entities. The company decided to restructure and the new employees were let go.

• Expanded territory coverage by strategically targeting under-serviced regions with high growth potential.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.

• Took on a career pivot to gain experiences in different field; Enjoyed experience but missed working in the fitness and health industry.
• Law Enforcement: Maintained public safety and order, monitoring traffic, enforcing violations, and responding to minor incidents.
• Emergency Response: Responded to hundreds of medical, traffic, criminal, and other life-threatening and critical emergencies to restore order and safety.
• Community Presence: Worked with emergency response partners, stakeholders, and citizens to deter/prevent criminal or unsafe activities through community outreach projects and events.
• Investigations: Collected and analyzed information and evidence related to crimes and accidents, interviewed witnesses, and generated documentation and reports.

• Operations and Staffing: Oversaw day-to-day management of busy fitness facility, including staffing levels and clean, well-maintained facility and equipment.
• Customer Service: Handled customer questions about facility, memberships, and programs, with an emphasis on solutions and loyalty-driven service.
• Sales and Marketing: Developed strategies that leveraged local opportunities (events, seasons, etc.) to promote membership growth and engagement.

• Oversaw overall business prosperity and growth through operations, personnel, and marketing responsibilities; Identified as top sales representative throughout tenure at Spectrum; Welcomed challenges and opportunities, developed projections and reports, and ensured customer experience and interactions with team was top shelf and underscored a loyal membership.

• Launched career focusing on sales and oversight of sales for an identified territory; Along with management duties, entrusted with loss prevention strategy implementation the resulted in large reduction in product and revenue theft.