Steve Argonti
Discovery Bay,CA
Summary
Accomplished Director of Retail Operations at Panera Bread, adept in strategic planning and problem-solving, significantly enhancing store performance and customer satisfaction. Skilled in team leadership and store operations, I spearheaded initiatives for continuous revenue growth and operational excellence, fostering a culture of collaboration and professional development. Achieved notable success in expanding client base and improving profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Retail Operations
Panera Bread
04.2018 - Current
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Delivery Operations Manager
Panera Bread
08.2017 - 04.2018
- Optimized delivery processes with data-driven decision-making and performance tracking.
- Reduced operational costs through effective route planning and resource allocation.
- Trained new hires on company procedures, policies, and best practices for delivery operations success.
General Manager
Panera Bread
10.2014 - 08.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant General Manager
Panera Bread
10.2007 - 10.2014
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
No Degree - General
California State University
CAHigh School Diploma -
Canyon Springs
Moreno Valley, CA06-1995
Skills
- Customer experience
- Store operations
- Promotional planning
- Retail build outs
- Profit maximization
- Problem-solving abilities
- Team Leadership
- Team building
- Product Knowledge
- Conflict Resolution
- Strategic Planning
- Staff Motivation
Certification
ServSafe
Accomplishments
Some accolades over the years while in multiple roles:
2015 JVGM of The Year
2021 Best Retention
2022 lowest GM turnover 0%
2022 Highest Catering Sales
Timeline
Director of Retail Operations
Panera Bread
04.2018 - Current
Delivery Operations Manager
Panera Bread
08.2017 - 04.2018
General Manager
Panera Bread
10.2014 - 08.2017
Assistant General Manager
Panera Bread
10.2007 - 10.2014
No Degree - General
California State University
High School Diploma -
Canyon Springs
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