STEVE AVECILLAS
Lakeview,NY
Summary
Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.
Overview
15
15
years of professional experience
Work History
Operation Manager
Crothall Healthcare
10.2025 - Current
- Orients, develops, and supervises all supervisory/housekeeping staff
- Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)
- Communicate proactively with management and corporate on important issues.
- Plans, prioritizes, directs, coordinates, and supervises functions and activities of the department
- Assists in the hiring process; interview, hiring and training of new associates
Custodial Manager: Ford Stamping Plant
SBM Management Group
11.2022 - 10.2025
- Manage and decrease direct labor overtime hours.
- Coordinates and oversees training programs including but not limited to new/existing employee job-specific work orientation of functions/systems and safety handling practices and procedures to improve operational efficiency and employee development that will support client expectations.
- Communicate proactively with management and corporate on important issues.
- Responsible for hiring and terminating staff employees, performs quarterly conversation and annual evaluations with reporting managers and perform counseling sessions utilizing Code of Conduct.
- Manages, controls and maintains accurate material, supplies and equipment inventory levels, complete inventory transfer forms and submits to main office, orders inventory to coincide with inventory schedule, oversees delivery of inventory to job locations, and submits supplies and parts requests to purchasing department.
Custodial Manager: University of Buffalo
Sodexo
05.2021 - 10.2022
- Responds to customer requests and work orders promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth and improvement.
- Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned staff workforce that mirrors the adopted mission and core values of Prestige Maintenance USA
- Ensures that the operational field staff adheres to company policy and procedures.
- Responsible for monitoring, controlling and achieving financial targets and budgets.
- Manage multiple sites and visits regularly throughout the territory.
- Schedules & completes required quality control walks and reinforces the practice of safe work habits.
- Manage and decrease direct labor costs annually.
- Manage and decrease direct cost at all accounts.
- Coordinate and lead labor calls with direct reports multiple times per week.
Dietary Supervisor: Terrace View Long Term Care Facility
Compass Group
01.2018 - 05.2021
- Oversees the overall direction, coordination, and evaluation of the account
- Interviews, hires, and trains associates; plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems
- Prepares and manages annual budget
- Utilize company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
- Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
- Other duties as assigned
Cafeteria Supervisor: Buffalo State College Cafeteria
Compass Group
08.2016 - 01.2018
- Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
- Has a consistent track record and knowledge of growing a business, along with proven business and financial proficiencies.
- Has the ability to think quickly, analytically, strategically, and accurately
- Shows expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills
- Champions the inclusive approach, and is proactive, positive, professional, flexible, and resilient
- Demonstrates initiative, ownership, multitasking, prioritization, and organization skills
- Proficient in the use of Microsoft Suite
Security Guard
Allied Barton
12.2015 - 07.2016
- Monitor and patrol assigned areas to ensure safety and security.
- Respond promptly to property damage, disturbances, or emergencies.
- Conduct regular inspections of premises and report any irregularities.
- Utilize cell phone recording and surveillance equipment to monitor activities.
- Enforce parking rules and regulations to prevent loss or damage.
- Provide when necessary, ensuring the well-being of individuals on-site.
- Manage conflicts effectively using conflict management techniques.
- Collaborate with law enforcement agencies when required.
- Maintain accurate records of incidents, observations, and actions taken.
Tim Horton’s Shift Manager
Seneca Niagara Resort & Casino
10.2014 - 06.2015
- Assists with ordering of supplies and overall building maintenance and cleanliness
- Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
- Ensures high standards of guest experience are maintained
- Resolves guest complaints and turns potentially negative situations into positive ones
- Leadership, and works as required in various areas during busy periods to maintain optimal guest service levels
- Manages team member schedules to ensure adequate coverage on all shifts
Cafeteria Assistant Manager: Roswell Cancer Institute
Compass Group
08.2010 - 02.2014
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
Education
HOSPITALITY AND TOURISM ADMINISTRATION -
CENTENNIAL COLLEGE
01.2002
Skills
- Microsoft 365
- Word
- Excel
- PowerPoint
- Windows 11
- Drop Box
Interests
- Travel
- Literature
- Computer Programming
- Video Editing
Languages
Spanish
Limited Working
Timeline
Operation Manager
Crothall Healthcare
10.2025 - Current
Custodial Manager: Ford Stamping Plant
SBM Management Group
11.2022 - 10.2025
Custodial Manager: University of Buffalo
Sodexo
05.2021 - 10.2022
Dietary Supervisor: Terrace View Long Term Care Facility
Compass Group
01.2018 - 05.2021
Cafeteria Supervisor: Buffalo State College Cafeteria
Compass Group
08.2016 - 01.2018
Security Guard
Allied Barton
12.2015 - 07.2016
Tim Horton’s Shift Manager
Seneca Niagara Resort & Casino
10.2014 - 06.2015
Cafeteria Assistant Manager: Roswell Cancer Institute
Compass Group
08.2010 - 02.2014
HOSPITALITY AND TOURISM ADMINISTRATION -
CENTENNIAL COLLEGE