Steve Avery
Hemet,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Manager
L.A.Times/Joe Arnold
Anaheim, CA
09.2002 - 10.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
Education
Some College (No Degree) - Business
Fullerton College
Fullerton, CASkills
- Calm Under Pressure
- Excellent Communication
- Leadership
- Friendly, Positive Attitude
- Training & Development
- Customer Service
Remote Office Availability
Eagle Scout with 2 palms
- working hard to achieve such an award.
Timeline
Manager
L.A.Times/Joe Arnold
09.2002 - 10.2022
Some College (No Degree) - Business
Fullerton College
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