Summary
Overview
Work History
Education
Skills
Timeline
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Steve Avery

Lexington,KY

Summary

Proven to excel in customer engagement and sales growth, I leveraged CRM software and relationship-building skills at Galls Corporate Headquarters to significantly enhance client satisfaction and loyalty. By implementing strategic sales techniques and fostering collaborative team environments, I consistently exceeded service standards and sales targets, driving positive outcomes and business development. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience

Work History

Customer Experience Specialist

Galls Corporate Headquarters
01.2000 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
  • Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
  • Collaborated with team members to create a positive work environment and improve overall customer experience.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
  • Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
  • Streamlined customer service processes, resulting in more timely and accurate support.
  • Enhanced customer loyalty by promptly resolving complaints and ensuring positive brand experience.
  • Negotiated solutions with dissatisfied customers, often turning potential negative reviews into positive testimonials.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Sales Associate

Galls Corporate Headquarters
01.2000 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Exceeded sales targets through effective planning and goal setting.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Hueneme High School
Oxnard, CA
06.1988

Skills

  • CRM Software
  • Request management
  • Client Advocacy
  • Trend Monitoring
  • Data Entry
  • Data Management
  • Multi-line phone talent
  • Call Center Operations
  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Customer Service
  • Customer Retention Strategies
  • Complaint resolution
  • Direct Sales
  • Problem Resolution
  • Computer Skills
  • Product Knowledge
  • De-Escalation Techniques
  • Billing Adjustments and Refunds
  • Customer Relations
  • System implementation
  • Account Management
  • Customer Account Management
  • Microsoft Office
  • Order and Refund Processing
  • Sales and Upselling
  • Product and service knowledge
  • Strategic sales knowledge
  • Shipping procedures understanding
  • Regulatory Compliance
  • Sales Quota Achievement
  • Order Fulfillment
  • Calm Under Pressure
  • Policies and Procedures Adherence
  • Product Sales
  • Professional telephone demeanor
  • Order documentation
  • Business Development
  • Call Metrics
  • Inbound Call Management
  • Product Recommendations
  • Calm and Professional Under Pressure
  • Cross-Functional Collaboration
  • Relationship Building
  • Product Education

Timeline

Customer Experience Specialist

Galls Corporate Headquarters
01.2000 - Current

Sales Associate

Galls Corporate Headquarters
01.2000 - Current

High School Diploma -

Hueneme High School
Steve Avery