Steve Balazs
Port Richey,Florida
Summary
Proactive Asset Protection Investigator and Electronics Sales Associate with expertise in minimizing loss through theft resolution and fraud investigations. Skilled in maintaining confidentiality, providing customer assistance, conducting product demonstrations, and implementing loss prevention strategies. Adept at managing store operations, ensuring security, and enhancing customer satisfaction. Inquisitive Loss Prevention Investigator with 2 years of experience and an immaculate eye for detailed observing. Committed to honesty and company loyalty. Thorough understanding of cultivating an accountability-based community of integrity for both internal and external crime. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
Work History
Asset Protection Investigator
Walmart
01.2020 - Current
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
Electronics Sales Associate
Walmart
01.2020 - Current
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
Apparel Team Lead
Walmart
01.2020 - Current
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Provided superior customer service leadership by greeting and assisting customers.
- Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
- Implemented loss prevention strategies to minimize shrinkage, resulting in reduced inventory discrepancies and increased profitability.
General Manager
Hess Express/Speedway
02.1997 - 03.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with vendors and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations and employee evaluations.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Lacey Township High School
Lanoka Harbor05.1990
Skills
- Video Monitoring
- Physical Security
- Incident Reporting
- Access Control
- Policy Enforcement
- Crime Prevention
- Security Systems
- Internal Auditing
- Background Checks
Timeline
Asset Protection Investigator
Walmart
01.2020 - Current
Electronics Sales Associate
Walmart
01.2020 - Current
Apparel Team Lead
Walmart
01.2020 - Current
General Manager
Hess Express/Speedway
02.1997 - 03.2019
High School Diploma -
Lacey Township High School