Steve Banga
Concord,CA
Summary
A highly experienced maintenance technician who rapidly progressed to become a property manager and later a regional manager. Demonstrated expertise in optimizing property revenue without compromising service quality. Adept at striking the ideal balance between financial success and exceptional customer satisfaction through extensive knowledge of property management.
Overview
11
11
years of professional experience
Work History
Property Manager/Maintenance
Bay Tree Apartments
02.2024 - 12.2024
- Managed/Maintained 60 units
- Collected/review invoices and sent to payable department
- Section 8 and HUD experience
- Responded to Common Area Maintenance (CAM) inquiries.
- Enhanced property appeal by overseeing landscaping and renovation projects.
- Coordinated appointments to show marketed properties.
- Fostered positive tenant relationships by addressing concerns and facilitating open lines of communication.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Negotiated vendor contracts to reduce operational costs while maintaining quality services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Optimized property management software usage, enhancing operational efficiency.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Regional Manager
Clute Apartments GP2 & Oakridge Apartments
12.2017 - 01.2024
- Overlooked 500 units in Texas and California
- Overlook financials on property
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Benchmark new market rates for property annually
- Set up new accounts and adjust pricing with vendors
- Overlook rental income and contact managers to file for evictions
- Exhibited property-solving and team-building skills
- Knowledge of unit turnover, maintenance, painting, and grounds keeping
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Property Manager
Oakridge Apartments
12.2015 - 12.2017
- Maintaining multi-site 100 units single family homes and apartments located in East Bay
- Fostered positive tenant relationships by addressing concerns and facilitating open lines of communication.
- Streamlined task delegation, resulting in improved operational efficiency.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated appointments to show marketed properties.
Maintenance Technician
Oakridge Apartments
12.2013 - 12.2015
- Make ready units
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Enhanced building security by upgrading and maintaining security systems and hardware.
Education
Bachelor of Science - Business Administration
Chico State University
Chico, CA07-2016
High School Diploma -
Concord High School
Concord, CA07-2009
Skills
- Problem-solving skills
- Auditing files
- Excellent written skills
- Independently prioritize and manage multiple tasks
- Communication skills
- Strong leadership skills
- Supervisory skills
- Management skills
- Basic mathematical skills
- Excellent reading skills
- Excellent writing skills
- Budget management
- Vendor management
- Property inspections
- Property management
- Customer service-focused
- Tenant relations
- Maintenance scheduling
- Fair housing mandates
- Tenant and eviction laws
- Valid California driver's license
- Software utilization
- Eviction notices
- Payment collection
- Staff management
Languages
Punjabi
Native or Bilingual
Timeline
Property Manager/Maintenance
Bay Tree Apartments
02.2024 - 12.2024
Regional Manager
Clute Apartments GP2 & Oakridge Apartments
12.2017 - 01.2024
Property Manager
Oakridge Apartments
12.2015 - 12.2017
Maintenance Technician
Oakridge Apartments
12.2013 - 12.2015
Bachelor of Science - Business Administration
Chico State University
High School Diploma -
Concord High School
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