Steve Berg
Summerville,SC
Summary
High-performing store manager, salesperson, and operations manager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.
Overview
24
24
years of professional experience
Work History
General Manager
Bottles Beverage
Summerville, South Carolina
10.2021 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Operations Manager
K&L Wine Merchants
Hollywood, CA
11.2006 - 06.2021
- Developed and led quality management systems, standards, and compliance, including SOPs, lean improvement programs, and enforcement of company and regulatory requirements.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Sales Representative
Wine Warehouse
Commerce , CA
01.2004 - 11.2006
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Landed multiple new customer accounts through effective customer service and powerful cold-calling scripts.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Store Manager
Red Carpet Wine
Glendale, CA
05.1999 - 01.2004
- Assessed, optimized and elevated operations to target current and expected demands.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Interviewed, hired, supervised and trained multiple employees and instituted mentoring program to develop skills, leadership and employee excellence.
Education
Business degree - Accounting
Glendale Community College
Glendale, CA08.2002
High School Diploma -
Taylor High School
Kokomo, IN06.1992
Skills
- Process improvement strategies
- Business process re-engineering
- Global and strategic sourcing
- Multi-unit operations management
- Systems implementation
- Policies and procedures implementation
- Staff training and development
- Performance reporting
- Inventory management
- Management
- Troubleshooting and problem solving
- Customer service
Timeline
General Manager
Bottles Beverage
10.2021 - Current
Operations Manager
K&L Wine Merchants
11.2006 - 06.2021
Sales Representative
Wine Warehouse
01.2004 - 11.2006
Store Manager
Red Carpet Wine
05.1999 - 01.2004
Business degree - Accounting
Glendale Community College
High School Diploma -
Taylor High School
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