Steve Blake
Information Systems
Boise,ID
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skill across a full-stack of computer and network protocols. Enhanced customer experience by employing service-oriented behaviors, understanding customer desires, and delivering customized solutions to build loyalty and retention.
Overview
30
30
years of professional experience
Work History
Customer Service Specialist
See's Candies (seasonal)
Boise, ID
11.2022 - 01.2023
- Handled seasonal high volume calls from See's customers placing new orders, correcting existing orders and delivering a high level of customer experience.
- Salesforce CRM used for all customer interactions including payments, invoices and shipping of See's Candies.
- Earned frequent customer feedback directed to team supervisors.
Head Coach
Boise RunWalk
Boise, ID
04.2003 - 04.2022
- Founded Boise RunWalk to help hundreds of couch potatoes training effectively to their first 6.2, 13.1 or 26.2 mile endurance event.
- Created a team of coaches to support this structured group training program.
- Delivered exceptional group coaching each Saturday morning.
- Managed all technology assets including CRM, Wordpress website, social platforms and marketing systems.
- Approximately 3,000 adults enjoyed Boise RunWalk's structured group coaching from 2003 to 2019.
- www.boiserunwalk.com
Technical Support Specialist
Tandem Diabetes Care
Boise, ID
09.2019 - 12.2021
- Provided technical support services on Tandem's Insulin Pump and Continuous Glucose Monitor
- Documented each customer interaction using Microsoft Dynamics 365 CRM with HIPA compliance
Customer Support Specialist
AT&T
Boise, ID
04.2016 - 12.2019
- Multitasked to handle diverse customer needs in high-volume inbound call setting, prioritizing tasks to earn exceptional customer experiences.
- Tier 3 product support for Mobility, Internet and Telecommunications with primary goal of 1-call solutions, customer loyalty and retention.
- Recognized by managers and team leads for exceptional customer satisfaction.
Network Systems Technician
Oregon Steel Mills
Portland, OR
03.1997 - 11.2001
- Technical support of manufacturing systems, and 400+ users across a WAN. Devices include routers, switches and hubs, servers, PCs and the users depending on them.
- Included systems: Unix, Windows Server, Exchange and NetWare
Education
Bachelor of Science - Mathematical Economics
Oregon State University
Corvallis, OR09.1985
Skills
- Upbeat and Positive Personality
- Windows and PC expert
- Microsoft and Salesforce CRM
- Proficient at earning customer loyalty and retention
Timeline
Customer Service Specialist
See's Candies (seasonal)
11.2022 - 01.2023
Technical Support Specialist
Tandem Diabetes Care
09.2019 - 12.2021
Customer Support Specialist
AT&T
04.2016 - 12.2019
Head Coach
Boise RunWalk
04.2003 - 04.2022
Network Systems Technician
Oregon Steel Mills
03.1997 - 11.2001
Bachelor of Science - Mathematical Economics
Oregon State University
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