Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Steve Bless

Steve Bless

Odessa,FL

Summary

Strategic (Enterprise) Accounts Manager (SaaS)

Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.

Overview

6
6
years of professional experience

Work History

Customer Onboarding Manager

Tenna
03.2023 - Current
  • Lead Customer Onboarding Processes: Manage the end-to-end onboarding journey for new clients, ensuring a seamless transition from sales to implementation.
  • Develop Onboarding Plans: Create customized onboarding strategies based on customer needs, timelines, and project requirements to enhance user experience and engagement.
  • Conduct Training Sessions: Facilitate training for new users on Tenna’s platform, ensuring they understand product features and best practices for maximizing value.
  • Collaborate with Cross-Functional Teams: Work closely with sales, product, and customer success teams to align onboarding goals and address any potential challenges proactively.
  • Monitor Progress and Success: Track onboarding metrics and customer feedback to identify areas for improvement, ensuring high levels of satisfaction and product adoption.
  • Provide Ongoing Support: Serve as a primary point of contact for new clients during the onboarding phase, addressing questions and concerns to foster strong relationships.
  • Gather and Analyze Customer Feedback: Collect feedback during the onboarding process to inform product development and improve future onboarding experiences.
  • Create Onboarding Resources: Develop and maintain onboarding documentation, FAQs, and other resources to assist customers in their learning process.
  • Identify Upsell Opportunities: Recognize and communicate potential upsell opportunities during onboarding discussions, collaborating with the sales team to enhance customer value.
  • Report on Onboarding Outcomes: Prepare regular reports on onboarding success rates and customer feedback for senior management to inform strategic decisions.

Strategic Accounts Manager

Actsoft
03.2020 - 03.2023
  • Responsible for total account management function, including increasing sales and securing renewals, serving as the central point of contact
  • Refine sales messaging, prospecting, qualifying, and closing techniques
  • Meet assigned sales quotas by acquiring new customer business and renewing and growing existing relationships
  • Responsible for expanding and retaining the client while ensuring ongoing excellent customer service
  • Maintaining assigned key accounts and providing ongoing client support
  • Developing and implementing client relationship management strategies
  • Communicating with key clients to monitor client expectations and satisfaction
  • Identifying new business leads and contacting prospective key clients to promote products and services
  • Establishing efficient communication channels and liaising between key clients and internal departments
  • Recommending and implementing improvements to the management of key client relationships
  • Handling client queries and finding innovative solutions for complex problems
  • Monitoring sales performance metrics and facilitating timely interventions
  • Performing recordkeeping, as well as preparing sales forecasts and reports.

Customer Advisor/SME Data Migration

Actsoft
12.2019 - 03.2020
  • Documented client progress through case notes and documentation
  • Established extensive procedures and policies for troubleshooting and resolving hardware and software issues
  • Develop and improve processes, working methods, and tools
  • Meet with clients or management to understand data migration requirements and needs
  • Strategize and plan an entire project, including moving the data and converting content as necessary, while considering risk and potential impacts
  • Audit existing data systems and deployments and identify errors or areas for improvement
  • Cleans or translates data so that it can be effectively moved between systems, apps, or software
  • Oversee the direct migration of data, which may require minor adjustments
  • Test the new system after the migration process as well as the resulting data to find errors and/or points of corruption
  • Document everything from the strategies used to the exact migration process put in place-including documenting any fixes or adjustments
  • Develop and propose data migration best practices for all current and future projects
  • Ensure compliance with regulatory requirements and guidelines for all migrated data.

Customer Advisor

Actsoft
08.2018 - 12.2019
  • Implemented and developed customer service training processes
  • Reached out to customers after completed sales to suggest additional services or product purchases and inquire about needs or concerns
  • Responded to customers' requests for products, services, and company information
  • Maintained up-to-date knowledge of products and services changes
  • On-boarded new customers and provided product training as well as managed services
  • Developed and demonstrated an understanding of customer and business needs
  • Provided app services that meet the customer's business objectives
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

No Degree - Health Sciences

Hillsborough Community College / USF
Tampa, FL
07.2014

High School Diploma -

Gaither High School
Tampa, FL
05.2007

Skills

  • Customer Relationship Management
  • Specialize in Secure Instance Software
  • Software Implementation & Support
  • Team Leadership & Staff Development
  • Collaborator Attitude
  • Deadline & Goal-Driven
  • Quick Learner
  • Ability to Work Independently with Limited Supervision
  • Strategic Selling
  • Customer Accounts Management
  • Effective Written and Verbal Communication
  • Proficiency in Microsoft Office

Accomplishments

  • SAP Certification - Cybersecurity Engineering Virtual Internship Program
  • LinkedIn Learning - Wireshark Essential Training

Timeline

Customer Onboarding Manager

Tenna
03.2023 - Current

Strategic Accounts Manager

Actsoft
03.2020 - 03.2023

Customer Advisor/SME Data Migration

Actsoft
12.2019 - 03.2020

Customer Advisor

Actsoft
08.2018 - 12.2019

No Degree - Health Sciences

Hillsborough Community College / USF

High School Diploma -

Gaither High School

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Steve Bless