Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic
Open To Work

Steve Blum

Hamilton,IN

Work Preference

Desired Job Title

Service ManagerDirector of Facilities and OperationsMaintenance TechnicianDirector of Facilities MaintenanceApartment Maintenance Supervisor

Work Type

Full TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Hamilton, IN, USAngola, INAuburn, INKendallville, INFort Wayne, IN
Open to relocation: No

Salary Range

$65000/yr - $200000/yr

Important To Me

Career advancementCompany CultureWork-life balancePaid time offPaid sick leavePersonal development programs

Summary

Service manager with a proven track record in delivering exceptional customer service and resolving complex issues. Skilled in training teams to uphold high service standards, ensuring customer satisfaction and safety. Demonstrated ability to enhance operational efficiency through effective staff management, hands on leadership, and problem-solving techniques.

Overview

11
11
years of professional experience

Work History

Service Manager

MRD Apartments
Auburn, IN
02.2023 - Current
  • Led on-site staff to uphold high service standards, enhancing resident experiences.
  • Directed service staff to achieve customer satisfaction and adherence to company policies.
  • Hired and trained service department staff to drive performance.
  • Oversaw daily operations of apartment facilities and services, ensuring operational efficiency.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Assisted residents with inquiries and resolved concerns promptly.

Director of Facilities and Operations

MSD Of Steuben County
Angola, IN
07.2021 - 12.2022
  • Managed daily operations across multiple school facilities, ensuring optimal functionality and safety.
  • Planned and coordinated maintenance, repair, renovation, and construction activities to meet educational needs.
  • Oversaw facility improvements and renovations, enhancing both functionality and aesthetics.
  • Identified and implemented process improvements that streamlined operations for greater efficiency.
  • Developed and enforced maintenance schedules for equipment and facilities to prevent downtime.
  • Conducted safety inspections to ensure compliance with regulations and building codes.
  • Collaborated with school administration to address facility needs and concerns effectively.
  • Trained staff on facility protocols and best practices for operational procedures.

Maintenance Technician

Trine University
Angola, IN
09.2016 - 04.2021
  • Conducted routine inspections on mechanical systems and equipment across campus facilities.
  • Performed preventive maintenance on HVAC systems to ensure optimal performance.
  • Responded to maintenance requests from faculty and staff, ensuring timely resolutions to facility issues.
  • Collaborated with team members to troubleshoot and repair electrical issues, improving system reliability.
  • Maintained accurate inventory of tools and supplies for daily maintenance tasks.
  • Ensured compliance with safety regulations during all maintenance activities.
  • Cleared clogged drains and replaced faulty plumbing fixtures in various buildings.
  • Assisted in installation of new machinery and equipment, enhancing operational capabilities across facilities.

Director of Facilities Maintenance

Hamilton Community Schools
Hamilton, IN
05.2015 - 08.2016
  • Managed facility maintenance operations, ensuring optimal functionality and safety of all systems.
  • Ensured optimal functioning of HVAC, plumbing, electrical, and structural systems.
  • Developed preventative maintenance schedules for building systems and equipment.
  • Oversaw vendor contracts and procurement of maintenance supplies, ensuring service quality and cost-effectiveness.
  • Conducted inspections to identify maintenance needs and prioritize tasks.
  • Trained staff on best practices for facility maintenance procedures.
  • Streamlined inter-departmental communication on facility issues, enhancing response times and collaboration.
  • Provided technical assistance for resolving complex mechanical problems.

Education

High School Diploma -

East Noble High School
Kendallville, IN
06-1992

Some College (No Degree) - Business And Criminal Justice

Grand Rapids Community College
Grand Rapids, MI

Automotive Fixed Operations - Automotive Dealer Fixed Operations

NADA Automotive Dealer Academy
Washington, DC
05-2007

Skills

  • HVAC troubleshooting
  • Electrical systems maintenance
  • Plumbing repairs
  • Appliance repair
  • Facility inspections
  • Preventive maintenance
  • Work order management
  • Inventory control
  • Operational efficiency
  • Process improvement
  • Team leadership
  • Staff training
  • Safety compliance
  • Customer service
  • Problem solving
  • Effective communication
  • Locksmith services
  • Carpentry skills
  • Fire safety systems
  • Energy management

Accomplishments

Service Manager Award Winner of Q4 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Manager

MRD Apartments
02.2023 - Current

Director of Facilities and Operations

MSD Of Steuben County
07.2021 - 12.2022

Maintenance Technician

Trine University
09.2016 - 04.2021

Director of Facilities Maintenance

Hamilton Community Schools
05.2015 - 08.2016

High School Diploma -

East Noble High School

Some College (No Degree) - Business And Criminal Justice

Grand Rapids Community College

Automotive Fixed Operations - Automotive Dealer Fixed Operations

NADA Automotive Dealer Academy

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Steve Blum