Steve Bonilla
Brooklyn,NY
Summary
Dynamic retail professional with a proven track record at Macy's, excelling in customer service and relationship building. Skilled in inventory management and employee training, I consistently drive sales and enhance customer experiences. Recognized for optimizing processes and achieving a 13% increase in social media engagement during my internship at CareerSpring.
Overview
7
7
years of professional experience
Work History
Associate
Macy's
Flushing, NY
10.2024 - Current
- Performed cash register functions accurately and efficiently.
- Prepared merchandise for purchase or rental.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Handled incoming calls from customers regarding orders or other inquiries.
- Analyzed financial data to identify trends and areas for improvement.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Trained new associates on store operations, policies, and procedures.
Retail Cosmetics Sales Fragrance
Macy's
Queens, NY
11.2022 - 12.2022
- Drive and exceed sales targets by creating a personalized beauty experience tailored to the demands of each unique consumer
- By using product expertise and delivering professional advice to each customer, I provided a high level of service based on their preferences
- Provide interesting consumer experiences, opportunities to discover new items, and relationships that keep them coming back
- Encourage customer acquisition
- Attend pre-selling and sales-drive events.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Operations Intern
CareerSpring
New York, NY
10.2021 - 06.2022
- Company Overview: Virtual
- Reviewed video content carefully and transcribed them to publish their transcripts on CareerSpring's Video Library of 400+ videos
- Increased follower base by 13% by optimizing the organizations' Instagram account
- Produced invoices and updated financial records with accuracy and speed
- Tracked user registration information and activity using Excel spreadsheets.
- Virtual
- Developed and documented operational procedures to ensure efficient operations.
- Worked closely with IT personnel on troubleshooting technical issues related to business software.
- Assisted in analyzing operational processes and recommended improvements.
Business Training Intern
Accenture
New York, NY
09.2020 - 12.2020
- Company Overview: Learning to lead program, Virtual
- Detail-oriented, with excellent organizational and time management skills.
- Ability to work collaboratively in a team environment, and multitask efficiently.
- Strong communication skills, both verbal and written, are needed to effectively engage with customers and provide recommendations.
- Learning to Lead Program, Virtual.
- Worked alongside senior team members to learn related job tasks and roles.
- Developed essential skills and techniques through diligent practice.
- Identified needs of customers promptly and efficiently.
Legal Records Intern
Winston & Strawn LLP
New York, NY
09.2019 - 06.2020
- Delivered Records to different floors in a timely manner
- Checked Record drops off the different floors at Winston & Strawn LLP
- Filed 100s of highly confidential legal records in the record room
- Boxed records to go off sight
- Organized client meetings to provide project updates.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Evaluated reports and documents for discrepancies and inaccurate information.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
Office Operations Intern
American Express
New York, NY
09.2018 - 06.2019
- I faxed confidential documents to myself and my supervisor.
- I emailed personal information about packages, with attention to detail.
- Delivered mail to different departments in the same building.
- Checked mail drops off on the different floors at American Express.
- Assisted with the development and implementation of mailroom policies and procedures.
- Coordinated bulk mailings, including folding, stuffing, sealing, and stamping.
Education
Some College (No Degree) -
Mercy College
Manhattan, New York05-2026
Skills
- Exceptional knowledge of literary genres and authors
- Customer service
- Employee training
- Product knowledge
- Relationship building
- File management
- Time management
- Strong communication skills
- Outstanding customer service abilities
- Proficient in point-of-sale systems
- Inventory management
- Cash handling procedures
- Ability to work collaboratively in a team environment
- Multitasking
- Detail-oriented
- Excellent organizational skills
- Time management skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate
Macy's
10.2024 - Current
Retail Cosmetics Sales Fragrance
Macy's
11.2022 - 12.2022
Operations Intern
CareerSpring
10.2021 - 06.2022
Business Training Intern
Accenture
09.2020 - 12.2020
Legal Records Intern
Winston & Strawn LLP
09.2019 - 06.2020
Office Operations Intern
American Express
09.2018 - 06.2019
Some College (No Degree) -
Mercy College
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