Steve Botello
Holtville ,CA
Summary
Dedicated professional with a proven track record at Holtville Fire Department, adept in structural firefighting and fostering strong community relations. Excelled in emergency medical response and leadership, significantly enhancing team efficiency and public safety. Skilled in critical thinking and effective under pressure, consistently prioritized life-saving techniques and fire prevention education.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Firefighter
Holtville Fire Department
Holtville, CA
12.2022 - Current
- Operated firefighting equipment and tools to extinguish fires and protect property from extensive damage.
- Coordinated repairs and servicing of tools and vehicles to minimize downtime and ensure operational efficiency.
- Promoted fire prevention initiatives with local organizations to enhance community safety and preparedness.
- Participated in regular training drills by practicing firefighting techniques and emergency response scenarios.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Sales Associate
AutoZone
El Centro, CA
02.2017 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Firefighter 1 - Fire Academy
Imperial Valley College
Imperial, CA12.2023
Diploma -
Holtville High School
Holtville, CA2014
Skills
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Fitness and agility
- Medical equipment usage
- Customer service
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
Additional Information
Cisco Hernandez (760) 997-0657)
Firefighter
Thadeo Campbell (760) 556-9535
Firefighter
John Robles (760) 356-0899
Firefighter
Timeline
Firefighter
Holtville Fire Department
12.2022 - Current
Sales Associate
AutoZone
02.2017 - 12.2022
Firefighter 1 - Fire Academy
Imperial Valley College
Diploma -
Holtville High School