Steve Botello
Holtville ,CA
Summary
Dedicated professional with a proven track record at Holtville Fire Department, adept in structural firefighting and fostering strong community relations. Excelled in emergency medical response and leadership, significantly enhancing team efficiency and public safety. Skilled in critical thinking and effective under pressure, consistently prioritized life-saving techniques and fire prevention education.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Firefighter
Holtville Fire Department
Holtville, CA
12.2022 - Current
- Operated fire hoses, pumps, hydrants, and extinguishers to combat fires, to prevent from spreading and causing extensive property damage
- Coordinated inspections, repairs, and maintained all fire apparatus, medical equipment, and rescue tools to minimize downtime and ensuring operational efficiency
- Regularly practiced firefighting and emergency response techniques through structured drills and scenarios.
- Performed life-saving EMT-B interventions during medical emergencies such as CPR/AED to IV application and oxygen administration.
- Drove and operated structural pumpers, tankers, and aerial ladders to aid in fire suppression and rescue missions
- Sustained emergency readiness through regular training drills including fire suppression, rescue ops, and medical response
- Trained new firefighters in NFPA safety standards, equipment operations, and emergency protocols
- Deployed with California Regional Strike Teams for wildfire campaigns, executing coordinated fire suppression, structure protection, and emergency evacuations across high-risk zones.
- Consistently participated in physical fitness and training programs such as strength conditioning and endurance drills to maintain preparedness and stamina for fire rescues.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Documented detailed incident reports and apparatus maintenance records, supporting compliance and resource tracking for emergency calls.
Sales Associate
AutoZone
El Centro, CA
02.2017 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Firefighter 1 - Fire Academy
Imperial Valley College
Imperial, CA12.2023
Diploma -
Holtville High School
Holtville, CA2014
Skills
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Fitness and agility
- Medical equipment usage
- Customer service
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
Additional Information
Cisco Hernandez (760) 997-0657)
Firefighter
Thadeo Campbell (760) 556-9535
Firefighter
John Robles (760) 356-0899
Firefighter
Timeline
Firefighter
Holtville Fire Department
12.2022 - Current
Sales Associate
AutoZone
02.2017 - 12.2022
Firefighter 1 - Fire Academy
Imperial Valley College
Diploma -
Holtville High School