Steve Charnas
Casselberry,FL
Summary
Dynamic Account Representative Team Lead at AdventHealth with a proven track record in claims processing and cross-functional collaboration. Expert in resolving billing discrepancies and enhancing operational policies, demonstrating strong problem-solving and analytical skills. Committed to fostering teamwork and achieving service goals while ensuring compliance and efficiency in patient financial services.
Overview
12
12
years of professional experience
Work History
Account Representative Team Lead
AdventHealth
Maitland, FL
05.2018 - Current
- Ensured HIPAA compliance when handling confidential patient information.
- Wrote appeal letters to insurance companies for denial of claims.
- Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
- Provided support to other staff members as needed during peak times of activity.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Identified areas of improvement in policies and procedures associated with Patient Financial Services operations.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Medicare Auditor/Appeals Representative
AdventHealth
Mailand, FL
01.2013 - 10.2013
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Conducted audits on internal controls and developed reports on findings.
- Researched and implemented best practices to improve audit results.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Ensured timely completion of all assigned tasks within set deadlines.
- Worked closely with management to discuss external audit results and action plans.
- Prepared detailed audit workpapers for review by senior auditors.
- Researched changes in laws to maintain adherence to financial regulations.
- Provided guidance on improving internal controls over business processes.
- Assisted in preparing audit plans based on established objectives and standards.
- Worked closely with auditing teams throughout the appeals process.
- Submitted reports detailing trends in appeals activity for management review.
- Verified that all documentation was complete before rendering a final decision.
- Provided education on the appeals process to staff members as needed.
Skills
- Cross-functional collaboration
- Appeal letter writing
- Problem solving
- Time management
- Team leadership
- Communication skills
- Claims processing
- Teamwork orientation
- Issue research
- Verbal and written communication
- Problem-solving
- Analytical thinking
- Organization skills
- Teamwork and collaboration
- Presentation skills
- Analytical skills
- Billing procedures
- Insurance claims management
- Billing investigation
- Attention to detail
- Verbal communication
- Microsoft Word
- Supervision and leadership
- Training & Development
- Analytical
- Organization and time management
- Analytical and critical thinking
Hobbies
- Collecting
- Investing
Timeline
Account Representative Team Lead
AdventHealth
05.2018 - Current
Medicare Auditor/Appeals Representative
AdventHealth
01.2013 - 10.2013
Similar Profiles
Colleen RomanzoColleen Romanzo
OR Circulating Registered Nurse, BSN, CNOR at AdventHealthOR Circulating Registered Nurse, BSN, CNOR at AdventHealth
Valeria Roman-EchevarriaValeria Roman-Echevarria
Patient Care Technician at AdventHealthPatient Care Technician at AdventHealth
LYNDA A. BRACAMONTELYNDA A. BRACAMONTE
Registered Nurse, Progressive Care Unit at AdventHealthRegistered Nurse, Progressive Care Unit at AdventHealth
Amanda ChicoineAmanda Chicoine
Authorization Specialist at AdventHealthAuthorization Specialist at AdventHealth
Stephanie RacineStephanie Racine
Student Engagement Specialist at Risepoint (Formerly Academic Partnerships)Student Engagement Specialist at Risepoint (Formerly Academic Partnerships)