Steve Coleman

Providing customer service for consumer and retail credit cards. Working directly with customers experiencing hardship to resolve their delinquency, or providing solutions to help them avoid delinquency.

• Managed customer accounts to ensure timely payments and minimize delinquency risks.
• Utilized collection software to track account statuses and document interactions with customers.
• Developed payment plans by negotiating terms with clients, enhancing overall recovery rates.
• Educated clients on account details and payment options to foster understanding and compliance.

Direct customer service for Wells Fargo Bank branches, customers, and foreign banks. Processed foreign checks in bulk in US dollars, or foreign currencies through clearing banks. Processed checks individually when required following US and international laws.