Steve Contreras
North Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Assistant Executive Housekeeper
Vdara Las Vegas Hotel at CityCenter
Las Vegas, NV
07.2015 - Current
- Developed strategies to increase efficiency while reducing costs within the department.
- Performed administrative duties such as filing documents, preparing reports.
- Conducted regular inspections to ensure cleanliness standards are being upheld.
- Cultivated relationships with vendors to secure better pricing on supplies and equipment.
- Monitored inventory levels of supplies and placed orders when necessary.
- Trained new staff in cleaning methods and proper use of equipment.
- Audited all laundry processes including washing, drying, folding, ironing.
- Identified areas where additional training may be required for team members.
- Inspected guestrooms to ensure they met hotel standards.
- Coordinated with other departments for special requests or repairs needed in the rooms.
- Assisted with interviewing potential candidates for open positions on the housekeeping staff.
- Ensured all safety regulations were followed by team members.
- Created schedules for staff according to occupancy levels and budgeting needs.
- Supervised daily activities of employees including assigning tasks and checking work performance.
- Reviewed payroll information to ensure accuracy of employee hours worked.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
Housekeeping Floor Manger
Vdara Las Vegas Hotel at CityCenter
Las Vegas, NV
08.2011 - 06.2014
- Conducted daily safety inspections of all equipment and staff to ensure compliance with OSHA regulations.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Ensured staff compliance with company policies and procedures.
- Monitored the quality of housekeeping services provided to guests.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06-2008
Skills
- Staff Scheduling
- Inventory Control
- Expense Tracking
- Staff Management
- Recruiting and Interviewing
- Quality Control
- Team Building
- Reliability
- Written Communication
- Excellent Communication
- Problem-Solving Aptitude
- Professionalism
- Analytical Thinking
Languages
English
Professional
Spanish
Professional
Accomplishments
- Essentials of Housekeeping Management Award
Affiliations
- Hiking
- Jogging
- Outdoor Actives
Timeline
Assistant Executive Housekeeper
Vdara Las Vegas Hotel at CityCenter
07.2015 - Current
Housekeeping Floor Manger
Vdara Las Vegas Hotel at CityCenter
08.2011 - 06.2014
High School Diploma -
Rancho High School
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