Summary
Overview
Work History
Education
Skills
Accomplishments
Programming And Software Skills
References
Certification
Timeline
Generic

Steve Crichlow Jr.

Woodbridge,NJ

Summary

Facilitating in company growth by using current skills and techniques to fulfill customer experience. Increase building revenue,with attention to process improvements, quality controls and safety. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Area Operations Manager L5

Amazon
12.2020 - Current
  • Maximized profits thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Established effective communication channels between departments, improving collaboration and information sharing across the organization.
  • Improved overall operational efficiency by streamlining processes and implementing new systems.
  • Spearheaded the implementation of innovative technology solutions to optimize workflows and improve communication among team members.
  • Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
  • Implemented best practices for sustainability within area operations, resulting in significant reductions in energy consumption and waste generation.
  • Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
  • Continuously enhanced skillset as an Area Operations Manager through professional development courses, industry seminars, and networking events.
  • Provided ongoing support to team members during times of organizational change or restructuring efforts.
  • Built strong rapport with vendors, securing favorable terms for contracts and negotiations.
  • Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
  • Expanded market share within region through strategic partnerships with complementary businesses.
  • Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
  • Increased employee retention rates by developing comprehensive onboarding programs for new hires.
  • Implemented targeted marketing initiatives that resulted in increased brand recognition within the region.
  • Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations.
  • Developed processes to save on costs and prevent losses.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Area Manager of Operations L4

Amazon
10.2019 - 12.2020
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Streamlined operations by implementing efficient management strategies and organizational systems.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
  • Reduced operational costs with thorough budget analysis and strategic resource allocation.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Championed innovative solutions that increased operational efficiency while minimizing environmental impact.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Implemented safety protocols to maintain a secure work environment for employees and customers.
  • Developed processes to save on costs and prevent losses.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Collaborated with cross-functional teams to align operations with corporate objectives.

Process Assistant L3

Amazon Fulfillment Center
03.2014 - 10.2019
  • Over 4yrs of Outbound process assisting in Amazon Pantry (EWR7)
  • Responsible for Workflow management, DEA departure management, SSP management monitoring CPT (Critical Pull Time) and all Outbound functions as well as manifesting, shipment collating, and Pick configuration, Batch and TUR adjustments, TOT adjustments (Time off task)
  • Creating VRID’s (virtual shipping ID’s) with a focus on Outbound damages, Outbound amnesty and Outbound IOL (inventory in odd locations)., OB Problem solve, pack and pick Audits
  • Training new hires in basic pick and pack and AFE wall functions, as well as outbound problem solve
  • Assisted in the development of Pantry associates both day and night shifts
  • Experienced in Inbound receive, parcel receive with attention to FIFO
  • Creating ISD’s, Inbound problem solve, pallet stow, Prime replenishment as well as ICQA, Simple and Cycle counts
  • Food and Safety certified, Pit fork lift and TDR trained (Lead and spotter)
  • A part of the OAK7 (Oakland California Amazon Pantry Site) away team and assisted in the development and training of new hires
  • Assisted in preparation of new Kaizen lines for centralized picking to improve productivity in Outbound Pantry
  • Assisted in training of 8 new Area Managers over the past 4yrs of Amazon Pantry service
  • Lead on DEA departure project, increasing our departure percentage over the course of 4 months by working with operations and security as well as training management in SSP process by 20% reaching a building record from 79%-99% Ontime departure rate.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed research to collect and record industry data.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Participated actively in company-sponsored kaizen events, driving continuous improvement efforts and facilitating team building activities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.

Warehouse Manager

Sony Electronics Corporation
07.2011 - 03.2014
  • Responsible for all shipping and receiving, warehouse maintenance, preparation of audits and inventory control
  • Supported Store in Sales with a steady UPT (units per transaction)
  • Maintained warehouse facility both stock room and offsite area.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.

Picker

Crate & Barrel
10.2010 - 07.2011
  • Picking items for online orders
  • Responsible for 100 orders per hour in order to maintain productivity.
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Utilized voice pick technology to increase order accuracy.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.

Sales Associate

Wireless Advocates
05.2005 - 10.2010
  • 3rd Key holder
  • Handling all phone sales and troubleshooting for Verizon, T-Mobile & AT&T
  • Assisted in redevelopment of the Wireless Advocates Edison NJ store location to #1 in the company in 2006
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Most profitable site in Phone sales for 2007 (Edison NJ location).

Education

No Degree - Computer Science

Middlesex County College
Edison, NJ

Skills

  • Performance Analysis
  • Excellent interpersonal skills
  • Operational Efficiency
  • Knowledge of performance tracking
  • Standard Operating Procedures
  • Warehouse Management
  • Outstanding communication skills
  • Strategic Planning
  • Staff Supervision
  • Inventory Monitoring
  • Compliance Management
  • Facility Management
  • Transportation Management
  • Team Leadership
  • Relationship Building
  • Hiring and Onboarding
  • Management Team Building
  • Data Analysis
  • Performance Improvements
  • KPI Tracking
  • Cost Control

Accomplishments

  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Programming And Software Skills

  • Microsoft Word
  • Excel
  • Putty Gen

References

Available upon request

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Area Operations Manager L5

Amazon
12.2020 - Current

Area Manager of Operations L4

Amazon
10.2019 - 12.2020

Process Assistant L3

Amazon Fulfillment Center
03.2014 - 10.2019

Warehouse Manager

Sony Electronics Corporation
07.2011 - 03.2014

Picker

Crate & Barrel
10.2010 - 07.2011

Sales Associate

Wireless Advocates
05.2005 - 10.2010

No Degree - Computer Science

Middlesex County College

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Steve Crichlow Jr.