Steve Darcey, PHR
Opelika,Alabama
Summary
Well-qualified Human Resources/Learning and Development professional adept at planning and implementing onsite and remote training programs as well and company processes to meet and exceed the company's goals. Clear communicator with an enthusiastic style and insightful with a hands-on, creative approach. Accustomed to collaborating with managers to hone in on unique requirements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Field Trainer
Dicks Sporing Goods
01.2018 - Current
- Provided coaching and mentoring to employees. To include yet no limited to Teammates, Team Leads, Assistant Managers, Store Managers, District Managers and Senior Leaders
- Trained, and mentored in excess of 800 teammates since 2018 during the CORE program. Continued mentorship with participants after CORE as requested.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives, productivity, process training, work-flow management, execution and sustainability of the company processes. Led a 12 to 16 person "Tiger Team" based on business needs within Regions, Districts and Stores in 2019.
- Utilized variety of instructional design methodologies to create effective learning experiences. Have facilitated various classes in person, hybrid and virtually.
- Continue to develop and implement a successful 6 week virtual onboarding program (CORE) for existing, newly promoted and externally hired leaders to prepare participants for Store, District, Regional and Company leadership.
- Built and maintain professional relationships with company process managers, process subject matter experts and senior leadership.
- Developed and continue to develop lesson plans, instructional materials and written practice tests for CORE and CORE training courses.
- Analyze and evaluate training effectiveness and program outcomes at course end and make adjustments as needed as soon as next course.
- Wrote and continue to update training manuals forCORE program, tests, and surveys.
General Manager
DICKS Sporting Goods Inc
07.2014 - 01.2018
- Developed and implemented strategies to increase sales and profitability and sales, grew sales by 42.85% or 1.8 million dollars from 2014 to 2018
- Drove year-over-year business growth while leading operational efficiencies and customer service expectations while reducing shrink by .71 or approximately 50K since ‘14
- Implemented innovative programs to increase employee loyalty and reduce turnover. Reduced store turnover from 42.47% in ’14 to 12.87% in 18’
- Trained new employees on proper protocols and customer service standards. Impacted Customer Satisfaction Surveys (CSAT) scores from 62.8% in ’14 to an average of 81.21% in ’15, 82.45% in 16 and 83.69% for ’17, and 2018 of 84.63%
- Assisted District in recruiting, hiring and training of team members and managers. Tasked with all Hi-Potential associate mentorship within District
- Designed and facilitated “Top Gun” , a 4 part, 9 to 12 month training program for Hi-Potential associates within District
- Served as Human Resources liaison for Store Managers within District
Area Manager
Adidas North America Group
06.2012 - 06.2014
- North Carolina and South Carolina, Led 8 Adidas Factory Outlet Stores
- P and L responsibility of 47.5 million in District sales
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Optimized in-store merchandising and monitored inventory availability to increase sales. Led Southeast Division in Controllable Profit for Q3 and Q4 ’12, Q1, Q3 and Q4 ‘13 as well as Q2, Q4 of '14
- Conducted training sessions to educate employees on best practices and procedures to increase profitability. Chosen to assist in redesign and relaunch of the S.H.I.N.E Associate Training Program for North American Division
- Developed or brought in exceptional candidates to boost team productivity and operational efficiency. 2 Store Managers and 5 Assistant Managers
General Manager
The Home Depot Inc
11.2007 - 06.2012
- Developed and implemented strategies to increase sales and profitability. drove $45 million in sales 8% over budget or 6.2 million dollars , produced $11 million in Specialty Sales- 18% or 2.7 over budget, delivered $3.5 million in Store Controllable Operating Profit (SCOP), Winner of SCOP Store Recognition Trip 2011
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Designed and Implementation of Stats Strategy Worksheets process for EXPO Design Division
- Assisted in recruiting, hiring and training of team members, District Developmental and Training Captain, personally developed 2 Store Manager, 7 Assistant Managers as well as in excess of 15 Department Managers
- Designed and facilitated both Store, District and Regional level training classes such as leadership, financial, human resources, merchandising etc.
District Human Resources Manager
TARGET Inc
- Maintained human resources regulatory compliance with local, state and federal laws for 14 stores in excess of 1600 teammates.
- Monitored and handled employee claims involving performance-based and harassment incidents. Defended and won 2 EEOC cases. Defended in excess of 130 unemployment complaints
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Organized and led staff orientation programs and training to promote collaboration. Led District Store Assessment Team and Business College Instructor. Successfully designed and facilitated two New Store Opening Hiring Events,
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees. Decreased District turnover by 18% from ’04 to ’07.
- Fostered positive work environment through comprehensive employee relations program. Increased Employer of Choice Survey Scores by 14%
Education
Bachelors Degree - Human Resources Development
University Of Phoenix
Nashville, TNProfessional in Human Resources - Human Resources Management
Human Resources Certification Institute
HRCISkills
- Budget Expense Tracking
- Motivational Leadership
- New Employee Onboarding
- Goals and Performance
- Interactive Teaching
- Strategic Decision-Making
- Program Monitoring
- Company Policy Compliance
- Customer Complaint Management
- Coaching and Development
- Curriculum Design
- Online Training
- Labor Relations
- Employee Performance Reviews
- Learning Strategies
Certification
Professional in Human Resources (PHR)
Affiliations
- Toastmasters
Timeline
Regional Field Trainer
Dicks Sporing Goods
01.2018 - Current
General Manager
DICKS Sporting Goods Inc
07.2014 - 01.2018
Area Manager
Adidas North America Group
06.2012 - 06.2014
General Manager
The Home Depot Inc
11.2007 - 06.2012
District Human Resources Manager
TARGET Inc
Bachelors Degree - Human Resources Development
University Of Phoenix
Professional in Human Resources - Human Resources Management
Human Resources Certification Institute
Professional in Human Resources (PHR)
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