Steve De Jesus
Executive Director
Richmond,VA
Summary
Successful Executive Director with over 20 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-culture team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Executive Director
HARMONY AT FALLS RUN
FREDERICKSBURG, VA
10.2021 - Current
- Overall management of an Independent Living, Assisted Living, and Memory Care campus of 173 units
- Directed management staff in effective day-to day operations, including but not limited to staff management, resident care, maintenance, and healthcare services
- Developed and Implemented Marketing Recovery Plan for post-Covid-19 re-opening
- Restructured and built a new management team
- Increased occupancy from 56% to 79% within three months
- Controlled the financial activities of the facility, maintaining budgets, and ensuring compliance and implementation of all financial plans
- Insured resident and family continued satisfaction of facility, staff, and overall quality of their experience
Executive Director
DUNLOP HOUSE ASSISTED LIVING & MEMORY CARE
COLONIAL HEIGHTS, VA
01.2021 - 10.2021
- Directed management staff in effective day-to day operations, including but not limited to staff management, resident care, maintenance, and healthcare services
- Developed and Implemented Marketing Recovery Plan for post-Covid-19 re-opening
- Increased occupancy from 43% to 75% by conclusion of second quarter
- Controlled the financial activities of the facility, maintaining budgets, and ensuring compliance and implementation of all financial plans
- Ensured resident and family continued satisfaction of facility, staff, and overall quality of their experience.
Senior Community Manager
GREYSTAR MANAGEMENT SERVICES
VIRGINIA BEACH, VA
04.2019 - 01.2021
- Provide input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
- Gather, analyze, and interpret current market and economic trends that may impact the property and implement short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals
- Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
- Supervise property staff by interviewing, hiring, orienting, and training employees, and manage their performance in accordance with Company policies, values, and business practices.
Executive Director
SUNRISE SENIOR LIVING
ARLINGTON, VA
01.2018 - 03.2019
- Updated and maintained membership database on consistent basis.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Directed management staff in effective day-to-day operations, including but not limited to staff management, resident care, maintenance, and healthcare services.
- Recruited to assist with corporate training.
Executive Director (Contract)
BENCHMARK SENIOR LIVING
NORWOOD, MA
01.2017 - 01.2018
- Responsible for the opening of a high-end start-up community.
- Increased occupancy from 5% at opening to 55% in first quarter.
- Responsible for all marketing and outreach efforts. Developed meaningful and productive referral relationships.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Executive Director
CAPITAL SENIOR LIVING
Chesapeake, VA
12.2015 - 01.2017
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Grew Healthcare team by sourcing well-qualified employees using new recruitment strategy.
Executive Director/CEO
RONALD MCDONALD HOUSE CHARITIES OF MORGANTOWN, WV
Morgantown, WV
04.2011 - 04.2015
- Increased company revenue $750,000 through aggressive new market strategies.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Directed market expansions to propel business forward, meet changing customer needs.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Regional Director of Operations
BROOKDALE SENIOR LIVING
High Point, NC
03.2007 - 03.2011
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Increased sales by $1.8 million by establishing goals, overseeing performance and mentoring staff.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class healthcare work.
Education
Master of Science (M.S - Non-Profit Management
University of Maryland University College
08.2012 - 06.2014
Master of Business Administration (M.B.A - Health Care Management
University of Phoenix
01.2002 - 01.2004
Bachelor of Business Administration (B.B.A - Marketing
Loyola University of Chicago
01.1994 - 12.1999
Skills
ForecastingCritical ThinkingProgram DevelopmentOperations Management
Report compilation
Performance feedback
Policy and procedure adherence
Budgeting
Staff Management
Business planning
Certification
Virginia Assisted Living Facility Administrator, #1706000146
Timeline
Executive Director
HARMONY AT FALLS RUN
10.2021 - Current
Executive Director
DUNLOP HOUSE ASSISTED LIVING & MEMORY CARE
01.2021 - 10.2021
Senior Community Manager
GREYSTAR MANAGEMENT SERVICES
04.2019 - 01.2021
Executive Director
SUNRISE SENIOR LIVING
01.2018 - 03.2019
Executive Director (Contract)
BENCHMARK SENIOR LIVING
01.2017 - 01.2018
Executive Director
CAPITAL SENIOR LIVING
12.2015 - 01.2017
Master of Science (M.S - Non-Profit Management
University of Maryland University College
08.2012 - 06.2014
Executive Director/CEO
RONALD MCDONALD HOUSE CHARITIES OF MORGANTOWN, WV
04.2011 - 04.2015
Regional Director of Operations
BROOKDALE SENIOR LIVING
03.2007 - 03.2011
Master of Business Administration (M.B.A - Health Care Management
University of Phoenix
01.2002 - 01.2004
Bachelor of Business Administration (B.B.A - Marketing
Loyola University of Chicago
01.1994 - 12.1999