Steve De Jesus
VIRGINIA BEACH,VA
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Director
Anthology Senior Living
10.2022 - Current
- Worked closely with organizational leadership and investors to guide operational strategy.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Increased occupancy from 32% to 68% within six months and met or exceeded budgeted NOI expectations every month.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Executive Director
Harmony Senior Services
10.2021 - 10.2022
- Overall management of an Independent Living, Assisted Living, and Memory Care campus of 173 units.
- Increased occupancy from 56% to 79% within three months.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Executive Director
Dunlop House Assisted Living And Memory Care
01.2021 - 10.2021
- Directed management staff in effective day-to-day operations, including but not limited to staff management, resident care, maintenance, and healthcare services.
- Increased occupancy from 43% to 75% by conclusion of second quarter.
- Restructured and built a new management team.
- Developed and implemented Marketing Recovery Plan for post Covid-19 re-opening.
Senior Community Manager
Greystar Management Services
04.2019 - 01.2021
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Executive Director
Sunrise Senior Living
01.2018 - 03.2019
- Recruited to assist with corporate training of new employees across the region.
- Directed management staff in effective day-to-day operations, including but not limited to staff management, resident care, maintenance, and healthcare services.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Executive Director (Contract)
Benchmark Senior Living
01.2017 - 01.2018
- Responsible for the opening of a high-end start-up 180 bed community.
- Grew occupancy from 5% at opening to 55% in first quarter.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
Executive DIrector
Capital Senior Living
05.2015 - 01.2017
- Devised marketing strategy to increase awareness of a 142 bed assisted living and memory care facility in the local community.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Grew Healthcare team by sourcing well-qualified employees using new recruitment strategy.
Executive Director/CEO
Ronald McDonald House Charities Of Morgantown, WV
04.2011 - 04.2015
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Directed market expansions to propel business forward, meet changing customer needs.
- Oversaw business-wide changes to modernize procedures and organization.
- Represented organization at industry conferences and events.
- Created succession plans to provide continuity of operations during leadership transitions.
- Devised and presented business plans and forecasts to board of directors.
Regional Director of Operations
Brookdale Senior Living Inc.
03.2007 - 03.2011
- Increased sales by $4.28 million in first year in position by establishing goals, overseeing performance and mentoring staff.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Oversaw day-to-day activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Developed systems and procedures to improve operational quality and team efficiency.
- Achieved team goals through formalized training plans, coaching, and performance management.
Education
BBA - Marketing
Loyola University of Chicago
Chicago, ILMaster of Science - Nonprofit Management
University of Maryland - College Park
College Park, MD06.2014
MBA - Health Care Management
University of Phoenix
Tempe, AZ01.2004
Skills
- Adaptable and Flexible
- Departmental Coordination
- Innovative and Visionary
- Management Team Leadership
- Operational Analysis
- Policy and Procedure Adherence
- Resident Satisfaction
- Operational Efficiency
- Budgeting and Financial Management
- Executive Leadership
- Strategic Planning
- Leadership Development
- Coaching and Counseling
- Profit Growth Strategies
Certification
- Virginia Assisted Living Facility Administrator #1706000146
- Virginia Assisted Living Facility Preceptor #1707000065
- Certified Director of Assisted Living (CDAL), 00076
- Certified Dementia Practitioner, CDP 218667
- Direct Care Aide Certifeid
- Medication Aide Certified
- First Aid/CPR Certified
- Six Sigma Greenbelt Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Executive Director
Anthology Senior Living
10.2022 - Current
Executive Director
Harmony Senior Services
10.2021 - 10.2022
Executive Director
Dunlop House Assisted Living And Memory Care
01.2021 - 10.2021
Senior Community Manager
Greystar Management Services
04.2019 - 01.2021
Executive Director
Sunrise Senior Living
01.2018 - 03.2019
Executive Director (Contract)
Benchmark Senior Living
01.2017 - 01.2018
Executive DIrector
Capital Senior Living
05.2015 - 01.2017
Executive Director/CEO
Ronald McDonald House Charities Of Morgantown, WV
04.2011 - 04.2015
Regional Director of Operations
Brookdale Senior Living Inc.
03.2007 - 03.2011
BBA - Marketing
Loyola University of Chicago
Master of Science - Nonprofit Management
University of Maryland - College Park
MBA - Health Care Management
University of Phoenix
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