Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steve Delgado

Irving,TX

Summary

Accomplished Security Division Manager at Connect Technology Group, adept in strategic planning and staff development, significantly enhanced operational efficiency and reduced costs. Skilled in sales and marketing, and exceptional in fostering customer relationships, I spearheaded initiatives that improved team performance and profitability. My leadership is marked by innovation, effective communication, and a results-driven approach. Stayed updated on Access control, CCTV, and VOIC Systems such as : RS2, Kantech, Brivo, PDK, Digital Watchdog, Verkada, Aiphone and Liftmaster.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Security Division Manager

Connect Technology Group-
04.2017 - 06.2024
  • Identified areas of improvement in operational workflows to better align resources with organizational goals.
  • Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
  • Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
  • Controlled costs by streamlining operations and reducing waste.
  • Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
  • Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
  • Supervised daily planning, coordination and administration for division operations.
  • Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
  • Delivered high-quality products or services consistently by maintaining strict quality control processes throughout the division''s operations.
  • Established clear and consistent policies and procedures.

Owner Operator

DS Systems
06.2013 - 03.2017
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Lead Maintenance Technician

CubeSmart Self Storage
03.2009 - 04.2013
  • Supervised technicians and assigned responsibilities.
  • Generated and completed work orders for repairs, maintenance, and component replacement.
  • Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
  • Repaired and installed electrical wiring for light fixtures, power outlets and Security systems.
  • Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
  • Enhanced equipment reliability through thorough troubleshooting and timely repairs of malfunctioning systems.
  • Managed, fixed and maintained up-to-date knowledge on Access Control systems.
  • Used arc welding, tig welding and plasmas cutting equipment to repair metal structures, components, and manufacturing machinery.
  • Completed projects on time by effectively managing resources, scheduling labor, and procuring necessary materials in advance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Installed new locks, door handles, and door closers.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Performed preventive maintenance and repairs on various types of equipment.

Electronic Security Technician

OMC Gate
12.2004 - 06.2009
  • Collaborated closely with sales representatives to ensure accurate quotes were provided based on client requirements, resulting in increased sales conversions.
  • Enhanced system performance by troubleshooting and resolving electronic security issues.
  • Exceeded customer expectations by customizing security solutions to fit their unique needs.
  • Improved team efficiency by providing training on new equipment and procedures to fellow technicians.
  • Streamlined maintenance processes for improved system functionality and reduced downtime. Including welding, and onsite fabrication.
  • Performed rigorous quality checks on installed systems, ensuring their proper functioning prior to project completion.
  • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
  • Educated customers on effective use of security systems.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Responded to maintenance calls and troubleshot devices.
  • Fully installed fire alarms and various security devices.
  • Demonstrated features and functionality of alarm systems to customers.
  • Read and understood product manuals and blueprints.
  • Maintained accurate records of customer service calls and inputted all information into company's database.

Education

High School Diploma -

Macarthur High School
Irving, TX
05.2005

Skills

  • Sales and marketing expertise
  • Staff Training and Development
  • Customer relationship development
  • Operations Management
  • Strategic Planning
  • Staff Motivation
  • Inventory Control
  • Innovation and Creativity
  • Performance Improvements
  • System Design
  • Time Management
  • Multitasking
  • Excellent Communication

Certification

State of Texas Security License

  • Alarm Systems Installer
  • Electronic Device Installer

Timeline

Security Division Manager

Connect Technology Group-
04.2017 - 06.2024

Owner Operator

DS Systems
06.2013 - 03.2017

Lead Maintenance Technician

CubeSmart Self Storage
03.2009 - 04.2013

Electronic Security Technician

OMC Gate
12.2004 - 06.2009

High School Diploma -

Macarthur High School

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Steve Delgado