Steve Delgado
Irving
Summary
Accomplished Security Division Manager at Connect Technology Group, recognized for expertise in strategic planning and staff development that significantly enhances operational efficiency and reduces costs. Proven skills in sales and marketing, coupled with a talent for fostering strong customer relationships, drive initiatives that elevate team performance and profitability. Leadership is characterized by innovation, effective communication, and a steadfast results-driven approach. Proficient in the latest access control, CCTV, and VOIP systems including RS2, Kantech, Brivo, PDK, Digital Watchdog, Verkada, Aiphone, and Liftmaster, alongside a solid foundation in project management to achieve both short- and long-term goals while effectively managing budgets.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Advisor
DS Systems
06.2024 - Current
- Analyzed progress of projects and maintained current records with latest information.
- Advised clients on various elements of project and offered support to quickly resolve issues.
- Followed up with case individuals to check on satisfaction and progress.
- Consulted with team members to address issues and implement effective solutions.
- Maintained open communication by presenting regular updates on project status to customers.
- Planned and delivered training workshops on topics such as Access Control and CCTV topics.
Security Division Manager
Connect Technology Group-
04.2017 - 06.2024
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
- Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Supervised daily planning, coordination and administration for division operations.
- Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Delivered high-quality products or services consistently by maintaining strict quality control processes throughout the division''s operations.
- Established clear and consistent policies and procedures.
Security Specialist
DS Systems
06.2013 - 03.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Lead Maintenance Technician
CubeSmart Self Storage
03.2009 - 04.2013
- Supervised technicians and assigned responsibilities.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
- Repaired and installed electrical wiring for light fixtures, power outlets and Security systems.
- Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
- Enhanced equipment reliability through thorough troubleshooting and timely repairs of malfunctioning systems.
- Managed, fixed and maintained up-to-date knowledge on Access Control systems.
- Used arc welding, tig welding and plasmas cutting equipment to repair metal structures, components, and manufacturing machinery.
- Completed projects on time by effectively managing resources, scheduling labor, and procuring necessary materials in advance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Performed preventive maintenance and repairs on various types of equipment.
Electronic Security Technician
OMC Gate
12.2004 - 06.2009
- Collaborated closely with sales representatives to ensure accurate quotes were provided based on client requirements, resulting in increased sales conversions.
- Enhanced system performance by troubleshooting and resolving electronic security issues.
- Exceeded customer expectations by customizing security solutions to fit their unique needs.
- Improved team efficiency by providing training on new equipment and procedures to fellow technicians.
- Streamlined maintenance processes for improved system functionality and reduced downtime. Including welding, and onsite fabrication.
- Performed rigorous quality checks on installed systems, ensuring their proper functioning prior to project completion.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Educated customers on effective use of security systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Responded to maintenance calls and troubleshot devices.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Read and understood product manuals and blueprints.
- Maintained accurate records of customer service calls and inputted all information into company's database.
Education
High School Diploma -
Macarthur High School
05-1994
Skills
- Sales and marketing expertise
- Staff Training and Development
- Customer relationship development
- Operations Management
- Strategic Planning
- Staff Motivation
- Inventory Control
- Innovation and Creativity
- Performance Improvements
- System Design
- Time Management
- Multitasking
- Excellent Communication
Certification
State of Texas Security License
- Alarm Systems Installer
- Electronic Device Installer
Timeline
Project Advisor
DS Systems
06.2024 - Current
Security Division Manager
Connect Technology Group-
04.2017 - 06.2024
Security Specialist
DS Systems
06.2013 - 03.2017
Lead Maintenance Technician
CubeSmart Self Storage
03.2009 - 04.2013
Electronic Security Technician
OMC Gate
12.2004 - 06.2009
High School Diploma -
Macarthur High School