Steve Diamond

• Led US Financial Services Strategic Sales, achieving 45% of FY23 greater than $10M consulting signings target, as of July 2023.
• Directed $425M US insurance business, comprised of 20+ core insurance clients with 8-15% YoY consulting revenue growth.
• Supported and enabled 25 go-to-market Client Partners and Associate Partners to bring industry leading solutions and technical expertise to clients.
• Led origination of 6 new clients.
• Served as Lead Client Partner for a $48B US Life & Annuity provider, resulting in consulting revenue growth of ~48% CAGR over 3 years, with high NPS scores.
• Served as Lead Client Partner for a $3B US Life & Employee Benefit Provider, resulting in consulting revenue growth of 20% YoY, with high NPS scores.

$24B US Financial Services Provider

• Served as Lead Client Partner for $24B retail financial services provider. Delivered exceptional quality client service, developed enduring client relationships, and orchestrated best of Accenture to deliver client value and achieve results. Grew account revenue by 35% CAGR over 6 years. Extended client footprint into Life, Digital, Distribution, Finance, Risk, and Bank, including $60M sale in Mortgage space. Developed relationships with ~60% of C-Suite and Senior Client Executives across enterprise.

$8B US Life Insurer

• Originated new client through CIO and CTO relationship development and advisory services.
• Proposed, sold and directed $1.5M strategic data analytics vision engagement with follow on work.

Life Distribution Business Service Line

• Directed Life Distribution Business Service as part of broader Distribution and Marketing Business Service which grew at 100% CAGR to ~$250M. Co-authored life-related distribution thought leadership, resulting in 30+ originating client discussions/engagements.

New Client Origination

• Originated and cultivated 4 new financial services clients in FY16 where Accenture had no previous relationship.
  
  
  

$24B Retail Financial Services Provider

• Originated and led development of innovative enterprise operating model designed to transition client from product focus to customer centricity, resulting in delivering more personalized and innovative products and experiences to customers.
• Developed new IT managed service outsourcing model to maintain client’s 240 employee facing applications for Finance, HR, Legal, Corporate Services, and IT. Reduced client costs by ~25% over existing staff-augmentation model while freeing client IT resources to focus on higher-value technologies and opportunities.

$16B US Life Insurer

• Led post-acquisition strategy and planning engagement to outline client’s target state technology, product and operating vision and related roadmap. Tactics resulted in sale and launch of $40M, multi-year transformation program spanning annuity value chain.

$3B US Life Insurer

• Led life product and policy administration workstream of multi-year, $113M Customer Operations Transformation program, with focus on reducing annual operating costs and improving customer service by streamlining processes, consolidating systems, and implementing new automation initiatives.

• Served as strategic advisor to Life Company President.
• Led a team of 60+ to facilitate ongoing reporting and analysis, compliance, business systems, operations, and program support for P&L operations.
• Managed annual IT budget of $18M involving 40+ IT projects, business initiatives, and process engineering efforts.
• Developed and presented Life Company strategy to USAA CEO in monthly business reviews.
• Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.