Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steve Dickerson

Sherman,TX

Summary

Dynamic Field Service Manager with a proven track record at The Icee Company, excelling in team leadership and client relationship management. Expert in scheduling jobs and optimizing service operations, I enhanced productivity and customer satisfaction while fostering a collaborative environment. Committed to employee development and operational efficiency, I drive results through effective training and problem-solving.

Hardworking Field Service Manager with 36-year Icee career. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent mechanical skills. Diligent with strong background in managing field service operations. Successfully coordinated service teams and enhanced customer satisfaction through effective issue resolution. Demonstrated leadership and problem-solving skills in high-pressure environments. Hardworking Field Service Manager with 36-year Icee career. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent personell skills. Adept individual with more than 36 years working as Manager for revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated professional expertise, including competitive offerings, pricing, and market positioning. Proficient managing skills delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in employee relations. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.

Overview

37
37
years of professional experience

Work History

Field Service Manager

The Icee Company
07.1988 - Current

Led team of up to 32 service technicians in field activities.

  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Increased team productivity with effective scheduling and resource allocation.
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.
  • Optimized inventory management systems to reduce costs and eliminate waste.
  • Collaborated with sales teams to identify new business opportunities and expand market reach.
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

No Degree - Mechanical

FCB University
La Vergne, TN
06.2012

High School Diploma -

South Garland HIgh
Garland, TX
05-1974

Skills

  • Scheduling jobs
  • Managing service operation
  • Client relationships
  • Problem-solving
  • Computer skills
  • Hiring and training
  • Employee training

Timeline

Field Service Manager

The Icee Company
07.1988 - Current

No Degree - Mechanical

FCB University

High School Diploma -

South Garland HIgh