Steve Diederich
Muskego,WI
Summary
Proven leader in sales and service management, excelling at Sunburst Chemicals and Diversey with a track record of surpassing sales targets and enhancing team productivity. Expert in sales presentations and fostering team growth, I've consistently expanded market share and improved customer satisfaction through strategic planning and effective goal setting.
Overview
25
25
years of professional experience
Work History
District Sales Manager
Sunburst Chemicals
03.2020 - Current
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
Regional Sales Manager
Sunburst Chemicals
10.2016 - Current
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
Regional Service Technician
Diversey
02.2016 - 11.2016
- Emphasized continuous learning through attending industry conferences and participating in training courses relevant to the field.
- Maintained detailed records of service activities, enabling better tracking of client needs and future servicing requirements.
- Coordinated with manufacturers to stay updated on the latest product developments and advancements in technology.
- Developed customized solutions for clients based on specific requirements or unique challenges they faced within their operations.
- Resolved complex technical issues, demonstrating expertise in various types of equipment and systems.
- Leveraged strong communication skills to establish rapport with clients while discussing service options that best addressed their needs.
- Enhanced team productivity by regularly sharing technical knowledge and best practices with colleagues.
Senior Service Manager
Dierks Waukesha Foods
03.2006 - 03.2016
- Cultivated a culture of accountability within the Service team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
- Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
- Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
- Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
- Collaborated with sales teams to develop tailored solutions for prospective clients, ultimately securing new business opportunities.
- Resolved customer complaints in professional and timely manner.
Branch Manager
Johnson Diversey/ SC Johnson Prism
03.1999 - 03.2006
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with regulatory guidelines and requirements.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Education
High School Diploma -
Alexander Hamilton High School
Milwaukee WI06.1989
Skills
- Sales Team Leadership
- Goal Setting
- Sales Presentations
- Sales expertise
- Goals and performance
Accomplishments
Eagle Scout:
Leadership Scholars Program
CMA Dishwasher School
Diversey Laundry Training
Timeline
District Sales Manager
Sunburst Chemicals
03.2020 - Current
Regional Sales Manager
Sunburst Chemicals
10.2016 - Current
Regional Service Technician
Diversey
02.2016 - 11.2016
Senior Service Manager
Dierks Waukesha Foods
03.2006 - 03.2016
Branch Manager
Johnson Diversey/ SC Johnson Prism
03.1999 - 03.2006
High School Diploma -
Alexander Hamilton High School
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