Steve Duff
MCALLEN
Summary
Detail-oriented audio-video technician skilled in equipment installation, troubleshooting, and customer service. Committed to delivering high-quality installations and enhancing client satisfaction through tailored solutions. Sold repaired maintained and installed Satellite Audio Video equipment pre-wired new construction serviced all including instructions of operating equipment
Overview
49
49
years of professional experience
1
1
Certification
2
2
Languages
Work History
Installer Audio Video Technician
Self Employed Subcontractor
San Antonio, TX
01.1989 - Current
- Installed various systems and components according to client specifications and industry standards.
- Conducted site assessments to determine installation requirements and potential challenges.
- Operated specialized tools and equipment for efficient installation processes.
- Collaborated with clients to understand their needs and deliver tailored solutions.
- Trained new subcontractors on best practices for installation techniques and safety protocols.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Expedited installation times with efficient scheduling and coordination of resources.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Accelerated project completion rates, coordinating effectively with team members to meet tight deadlines.
- Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Operated audio and video equipment for diverse events, ensuring high-quality sound and visuals.
- Coordinated logistics for equipment transport, ensuring timely delivery to event locations.
- Conducted regular maintenance on audio-video systems, enhancing reliability and performance longevity.
- Designed, assembled, and adapted audio or video equipment and related devices.
- Reviewed audio or video detection equipment requests and determined type of equipment to use and best method.
- Stayed current on industry trends and emerging technology, applying new techniques to enhance event productions.
- Pulled and terminated variety of cables.
- Set up projectors, laptops and microphones for live presentations.
- Diagnosed and resolved problems with AV equipment and media management systems.
Owner Auto Repair
Tri County Auto
Schertz, TX
01.2004 - 10.2006
- Oversaw daily operations, ensuring consistent service quality and customer satisfaction.
- Managed inventory levels, optimizing stock to meet customer demand effectively.
- Developed strategic marketing initiatives, increasing brand visibility in local market.
- Trained and mentored staff on automotive service techniques and customer engagement practices.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Technician Sales Service
Videorama
N 10th Street
02.1980 - 11.1986
Baker
Shipley's Donuts
1501 N 10th
01.1978 - 01.1979
- Prepared and baked various donut varieties following established recipes and quality standards.
- Maintained cleanliness and organization of baking area to ensure compliance with health regulations.
- Operated commercial baking equipment, including mixers, fryers, and ovens efficiently.
- Assisted in inventory management by tracking ingredient supplies and reporting shortages promptly.
- Collaborated with team members to streamline production processes for timely order fulfillment.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Operated cash registers and processed payments accurately.
Education
High School Diploma -
Westview High School
Kankakee, IL05-1977
Skills
- Attention to detail
- Time management
- Positive attitude
- Power tool operation
- Following safety practices
- Customer service
- Customer satisfaction
- Equipment installation
- Pre-installation site prep
- Equipment operation
- Customer relations
- Troubleshooting and testing
- Quality checks
- Worksite safety and maintenance
- Hardware installation
- Hand-eye coordination
- Inventory accountability
- Preventive Maintenance
- Construction management
- Electrical wiring
- Diagnostics and troubleshooting
- System repairs
- Site surveys
- Project estimation and bidding
- Electrical systems
- Equipment Repair
- System configuration
- Repair techniques
- Blueprint interpretation
- Equipment calibration
- Estimating
- Field verification
- Installation expertise
- Taking precise measurements
- Safety management
- Equipment troubleshooting
Accomplishments
- Achieved a quota of sales for keeping company efficient by completing scheduled and installed all pre-wired A/V Satellite equipment with accuracy and efficiency. Set times and scheduled all repairs
Certification
- CME - Certified Maintenance Employee
A/V Technician all on the job experience
Languages
English
Full Professional
Spanish
Timeline
Owner Auto Repair
Tri County Auto
01.2004 - 10.2006
Installer Audio Video Technician
Self Employed Subcontractor
01.1989 - Current
Technician Sales Service
Videorama
02.1980 - 11.1986
Baker
Shipley's Donuts
01.1978 - 01.1979
High School Diploma -
Westview High School