Steve Essakow

• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
• Arrived on time to customer appointments.
• Upheld high standards of cleanliness, sanitation, and service.
• Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
• Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
• Accepted payments and provided receipts for fares to keep accurate records of transactions.
• Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
• Controlled operation of taximeter to accurately track distances and fares.
• Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
• Helped passengers with questions or area information such as points of interest and entertainment options.
• Offered above-and-beyond service to every rider to encourage repeat business.
• Followed road rules to protect passengers and prevent accidents.

• Actively manage 40+ Auto Dealerships accounts as the primary point of contact
• Review and resolve client questions, issues and requests, both myself and in coordination with other departments
• Ensure all assigned tasks are completed efficiently, accurately and in a timely manner
• Troubleshoot and resolve inaccuracies or problems while monitoring client websites
• Still employed
• Kept detailed records of daily activities through online customer database.
• Built relationships with customers and community to promote long term business growth.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Company Overview: Rideshare services for local Las Vegas Residents and Tourists
• Serve an average of 17 to 20 Riders per day, providing the best possible customer service, safety, and satisfaction
• Achieved Diamond Driver status within 3 months
• Received a 5-Star Rating for 2,000 consecutive rides for Uber and currently maintain a 5-star rating for both Uber and Lyft
• More than 5,000 rides, maintaining a 5-star customer rating with both Uber and Lyft
• Rideshare services for local Las Vegas Residents and Tourists
• Developed deep knowledge of local routes and area destinations.
• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
• Pointed out landmarks and other points of interest to passengers.
• Delivered passengers to destinations safely and on time.
• Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
• Remained calm and poised in emergent situations.

• Web site design, editing and creation
• Content and Copywriting for Websites
• SEO-Friendly Blog Content Writing
• Graphic design, image and video editing
• Meeting and Event Setup and Management

Started working for company as a Taxi Cab Driver, and after 4 months was promoted to Supervisor.

• Scheduled and supervised drivers.
• Resolved customer complaints, investigated accidents and incidents via cab dash cam video.
• Developed and provided new hire orientation training program and driver safety training.
• QA all driver’s/shifts trip sheets for accuracy for payroll (170 drivers).

Reason for Leaving: Position no longer required. Became a leasing company with cabs leased to drivers as 1099 independent contractors.