Steve Essakow

• Provide Safe and Efficient Transportation – Ensures timely pick-ups and drop-offs while prioritizing passenger safety, adhering to traffic laws, and maintaining defensive driving techniques.
• Deliver Outstanding Customer Service – Assist passengers with luggage, provide local recommendations, and maintain a professional and courteous demeanor to enhance customer satisfaction.
• Manage Cash and Digital Payments – Accurately handle cash transactions, credit card payments, and app-based ride fares while maintaining financial accountability.
• Maintain a Clean and Well-Functioning Vehicle – Conduct routine inspections, report maintenance needs, and ensure a clean and comfortable ride experience for passengers.
• Optimized Routes for Efficiency – Use GPS navigation and local knowledge to choose the fastest routes, reducing travel time and increasing the number of daily rides.

• Multi-Tasking - Remotely manage 40+ Auto Dealerships accounts as the primary point of contact.
• Problem Solving - Review and resolve client questions, issues and requests, both myself and in coordination with other departments.
• Meeting Deadlines - Ensure all assigned tasks are completed efficiently, accurately and in a timely manner.
• High level of Customer Service requirements and expectations.

• Served an average of 17 to 20 Riders per day, providing the best possible customer service, safety, and satisfaction
• Achieved Diamond Driver status within 3 months
• Received a 5-Star Rating for 2,000 consecutive rides for Uber and currently maintain a 5-star rating for both Uber and Lyft
• Completed more than 5,000 rides, maintaining a 5-star customer rating with both Uber and Lyft
• Developed deep knowledge of local routes, area destinations, mobile.
• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
• Deliver passengers to destinations safely and on time by observing city, street and highway driving regulations and exercising necessary driving precautions.

Started working for company as a Taxi Cab Driver, and after 4 months was promoted to Supervisor where I:

• Scheduled and supervised drivers.
• Resolved customer complaints, investigated accidents and incidents via cab dash cam video.
• Developed and provided new hire orientation training program and driver safety training.
• QA all driver’s/shifts trip sheets for accuracy for payroll (170 drivers).

Reason for Leaving: Position no longer required. Became a leasing company with cabs leased to drivers as 1099 independent contractors.