Steve Estill
Riverside Transportation
East Ridge
21
years of professional experience
Dedicated Breakdown Support Tech with proven troubleshooting abilities and remote support expertise. Known for enhancing user experiences through efficient problem-solving and collaboration.
Experienced operational skills include loadplanning , Dispatch , and actual driving experience
Work History
Breakdown Support Tech
4 Years 9 Months- Diagnosed technical issues and provided timely resolutions to enhance user experience.
- Collaborated with teams to streamline support processes and improve service delivery.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Helped streamline repair processes and update procedures for support action consistency.
Operations /Breakdown Coordinator
16 Years 7 Months- Coordinated breakdown operations, ensuring timely responses to equipment malfunctions and service disruptions.
- Implemented process improvements that enhanced efficiency in breakdown reporting and communication channels.
- Led cross-functional teams to resolve complex issues, minimizing downtime and improving operational responsiveness.
- Developed training materials for new coordinators, fostering knowledge sharing and enhancing team performance.
- Mentored junior coordinators in best practices for troubleshooting and escalation processes, supporting professional development.
- Collaborated with management to establish safety standards and compliance measures within breakdown procedures.
Education
Associate of Arts - Radio And Television Broadcasting
Skills
Troubleshooting abilities
Remote support
Technical support
Troubleshooting skills
Timeline
Breakdown Support Tech
Riverside Transportation
09.2021 - CurrentRead More
Operations /Breakdown Coordinator
Covenant Transport
02.2005 - 09.2021Read More
Chattanooga State Community College
Associate of Arts from Radio And Television Broadcasting
Read More