Steve Estrada
Riverside,CA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
19
19
years of professional experience
Work History
Service Advisor/ Trainer
Crown Toyota
Ontario, CA
01.2021 - Current
- Meet and greet customer
- Verify customers information
- Service write
- Distribute work orders to appropriate technicians
- Contact customers with vehicles repair process
- Train upcoming service advisors by allowing them to shadow, providing guidance, and allowing on-hand training.
Store Manager of Service
Pep Boys
Corona, CA
06.2019 - 12.2021
- Meet and exceed the sales quota.
- Coach, train, and develop employees.
- Inventory control.
- Service writer.
- Maintain a high level of customer service.
- Prevent and resolve customer complaints.
Service Manager
Firestone Complete Auto Care, BRO
Hemet, CA
07.2013 - 11.2018
- Service writer.
- Phone representative.
- Customer service.
- Inventory control.
- Manage and prevent customer issues.
- Coach and develop employees.
- Meet and exceed sales goals.
Store Manager
T-Mobile
Corona, CA
08.2006 - 06.2013
- Direct sales and operations on the sales floor.
- Increase the overall customer closing percentage.
- Second level of service.
- Analyze the productivity of each employee.
- Drive customer retention with positive interactions with every customer.
Education
Arlington High School
Riverside, CALanguages
Spanish
Native/ Bilingual
Timeline
Service Advisor/ Trainer
Crown Toyota
01.2021 - Current
Store Manager of Service
Pep Boys
06.2019 - 12.2021
Service Manager
Firestone Complete Auto Care, BRO
07.2013 - 11.2018
Store Manager
T-Mobile
08.2006 - 06.2013
Arlington High School