Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Stephen Farrell

Stephen Farrell

Big Lake,MN

Summary

Well-qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience from the past 25 years to take on new professional challenges.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Landlord

Scenic Hills Holdings LLC
09.2005 - Current
  • Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
  • Monitored rent collections and resolved tenant disputes quickly and effectively.
  • Managed showings, rental paperwork and collections for rental properties.
  • Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
  • Negotiated service contracts and evaluated vendor performance through entire project cycle.
  • Prepared, submitted and acted within property budget to increase profit margin.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Administered operations to handle needs of more than 17 tenants.

Leasing Consultant

Renter's Warehouse
04.2018 - Current
  • Worked and mentored homeowners regarding landlord techniques
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show marketed properties.

Owner/Operator

PTL Automotive
06.2013 - 10.2017
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Evaluated cars at auto auctions and made appropriate purchases
  • Managed Sales consultants selling 50+ cars per month

Executive Director

Room 4U Ministries
10.2009 - 05.2013
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Mentored staff as they integrated back into society.

Business Owner

Premier Mortgage Funding
04.2002 - 07.2008
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.

Landlord

Farrell Properties
07.1998 - 08.2005
  • Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
  • Monitored rent collections and resolved tenant disputes quickly and effectively.
  • Managed showings, rental paperwork and collections for residential real estate properties including Duplexes, Triplexes and Multi family as well as office buildings.
  • Negotiated service contracts and evaluated vendor performance through entire project cycle.
  • Prepared, submitted and acted within property budget to increase profit margin.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Administered operations to handle needs of more than 70 tenants across 50 property units.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.

Mortgage Loan Officer

AmeriQuest
10.1997 - 06.2002
  • Worked with underwriters to fix application problems and resolve issues.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.

Sales Manager

Dayton's
12.1989 - 10.1996
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased sales by creating sales events and alternative locations

Education

Bachelor of Arts - Biblical Studies

Trinity College of The Bible
Newburgh, IN
03.2016

Skills

  • Grounds and Facility Inspection
  • Pricing Management
  • Safe Work Practices
  • Maintenance Requests
  • Administrative Oversight
  • Unit Maintenance
  • Business Development
  • Rental Pricing Strategies
  • Rent Collection
  • Manage Rentals
  • Corporate Policies and Procedures
  • Fair Housing Policies
  • Tenant and Owner Liaising
  • Construction Project Oversight

Certification

  • Licensed Realtor - Current

Timeline

Leasing Consultant

Renter's Warehouse
04.2018 - Current

Owner/Operator

PTL Automotive
06.2013 - 10.2017

Executive Director

Room 4U Ministries
10.2009 - 05.2013

Landlord

Scenic Hills Holdings LLC
09.2005 - Current

Business Owner

Premier Mortgage Funding
04.2002 - 07.2008

Landlord

Farrell Properties
07.1998 - 08.2005

Mortgage Loan Officer

AmeriQuest
10.1997 - 06.2002

Sales Manager

Dayton's
12.1989 - 10.1996

Bachelor of Arts - Biblical Studies

Trinity College of The Bible

Similar Profiles

CREATE PROFILE
Stephen Farrell