Steve Farris
Summary
Service desk professional with a strong background in technical support. Skilled in customer service, problem-solving, and technical communication, ensuring reliable support for users. Highly collaborative and adaptable.
Overview
11
11
years of professional experience
Work History
Cook
Panda Express
10.2022 - 01.2025
- Ensured compliance with health and safety regulations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Service Desk Analyst 2
Huntington Bank
08.2019 - 04.2022
- Engaged in end user support via telephone, chat, email and remote tools
- Collaborated with IT teams to resolve complex issues
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Coordinated hardware replacements/upgrades when necessary for end-user devices.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
Service Desk Agent 2
Anthelio/Atos
06.2014 - 07.2019
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention. Approximately 40-60 calls a day.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Engaged in end user support via telephone, chat, email and remote tools
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end users
Education
Baker College
Flint, MISkills
- Customer service
- Multitasking and organization
- Remote technical support
- Incident management
- Ticketing systems
- Issue and resolution tracking
- Network troubleshooting
- Online chat support
Timeline
Cook
Panda Express
10.2022 - 01.2025
Service Desk Analyst 2
Huntington Bank
08.2019 - 04.2022
Service Desk Agent 2
Anthelio/Atos
06.2014 - 07.2019
Baker College
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