Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Steve Feliciano Array

St Louis,MO

Summary

Easy to teach and eiger to learn quick to learn Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

7
7
years of professional experience

Work History

Renovation Lead

Drury Development
Manchester, MO
03.2022 - Current
  • Managed subcontractors working on renovation projects.
  • Inspected structure for any damage prior to beginning the renovation process.
  • Repaired or replaced damaged plumbing fixtures with new ones.
  • Monitored progress of projects to ensure timely completion within budget parameters.
  • Resolved customer complaints in a professional manner.
  • Coordinated deliveries of necessary supplies for each job.
  • Maintained records of all construction activities including materials used, labor costs.
  • Installed new drywall, flooring, ceiling tiles, insulation, and other building materials.
  • Conducted quality control inspections throughout the course of a project.
  • Developed long-term relationships with vendors for discounted rates on materials needed for jobsites.
  • Ensured proper installation of electrical wiring and plumbing systems according to local codes.
  • Removed old fixtures and appliances from the site.
  • Supervised overall safety protocols while working at the job site.
  • Performed demolition of existing structures, such as walls, floors, and ceilings.
  • Followed up with clients after completion of work to ensure satisfaction.
  • Participated in weekly meetings with clients to discuss progress reports.
  • Troubleshot issues related to existing equipment on-site during renovations.
  • Stored and organized items for archived exhibits by following organizational procedures.
  • Responded quickly to emergency repair requests from clients.

Customer Service Manager

Toyota of Scranton
Scranton , PA
03.2017 - 02.2022

Education

High School Diploma -

Josefa Velez Bauza
Ponce

Skills

  • Technical Support
  • Workflow Management
  • Quality Assurance
  • Talent Development
  • Schedule Coordination
  • Project Management
  • Service Delivery Optimization
  • Training and mentoring
  • Heavy Equipment Operation
  • OSHA Compliance
  • Equipment Operation
  • Status Reporting
  • Client Relations
  • Labor Management
  • Goal Setting
  • Interpreting Blueprints
  • Reading Blueprints
  • Organizational Skills
  • Problem-solving abilities
  • Renovations, building, and demolition
  • Teamwork and Collaboration

Languages

Spanish
Professional
English
Professional

Websites

Timeline

Renovation Lead

Drury Development
03.2022 - Current

Customer Service Manager

Toyota of Scranton
03.2017 - 02.2022

High School Diploma -

Josefa Velez Bauza
Steve Feliciano Array