Steve Field
Brandon,FL
Summary
Proven leader with extensive experience at HMC Hospitality Group, excelling in operations management and staff development.
Offering strong organizational and problem-solving abilities, coupled with keen interest in learning and growing within management role. Contributes solid understanding of business operations and effective team collaboration skills. Ready to use and develop leadership and strategic planning abilities in General Manager role.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
HMC Hospitality Group
07.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored and motivated team members to achieve challenging business goals.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Reported issues to higher management with great detail.
General Manager
HMC Hospitality Group
11.2007 - 02.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Led a successful Hooters store opening at John's Pass location in 2011
Education
High School Diploma
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Sales forecasting
- Budgeting and cost control
- Effective leader
- Hiring and onboarding
- Team leadership
- Inventory management
- Relationship building
- Management team building
Timeline
Assistant General Manager
HMC Hospitality Group
07.2024 - Current
General Manager
HMC Hospitality Group
11.2007 - 02.2024
High School Diploma
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