Steve Flanagan
Belmont,MA
Summary
Dynamic professional with extensive experience in strategic planning and project management, adept at leveraging leadership skills to enhance team performance and achieve operational excellence. Proven ability to deliver high-impact results through innovative problem-solving techniques and exceptional communication. Committed to fostering a collaborative environment that drives productivity and aligns with organizational goals. Recognized for a strong track record of successfully managing complex projects from inception to completion, ensuring timely delivery and stakeholder satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director, Project Management
IDEMIA Identity & Security USA LLC
Bedford, MA
11.2022 - 02.2026
- Directed full project lifecycles for client projects and portfolios ranging from $400K to $10M+, overseeing scope, timelines, resources, budgets, risks, and stakeholder alignment.
- Delivered the firm’s largest MBIS (Multimodal Biometric Identification System) project to date on time and on budget, ensuring quality and customer satisfaction.
- Rapidly absorbed new technical and domain knowledge to support complex delivery requirements, while managing project metrics and profitability.
- Directed a complex migration to Azure Government Cloud, orchestrating workflows, interfaces, and data movement across engineering, product, and client teams.
- Ensured tight data security and compliance while driving clarity, alignment, and predictable execution in a fast-moving environment.
- Recognized issues in standard contract language and proactively recommended improvements; majority were adopted to reduce future misinterpretations.
- Delivered subsequent projects on schedule and within budget, leveraging Confluence, JIRA, and Microsoft Office 365 for project management and team collaboration.
Director, Professional Services
Anaqua, Inc.
Tokyo, Japan & Boston, MA
02.2015 - 11.2022
- Led delivery of the company’s largest and most complex full life cycle corporate and law firm implementations across the U.S., Europe, and Asia, each exceeding the scale and complexity of the one before it, from requirements gathering to user acceptance testing to Go-Live.
- Drove continuous improvement initiatives using data-driven analyses and Voice of Customer partnership sessions to enhance SaaS metrics, delivery methodologies, and regional consistency.
- Implemented next 3 projects in Japan (4th through 6th), solidifying market presence.
- Managed regional SaaS metrics, KPIs, and OKRs, integrating them into department-level performance frameworks shared with senior leadership.
- Supervised and mentored junior Project Managers while coordinating virtual, cross-functional teams and resource allocations.
- Authored SOWs, improved templates and lessons learned to strengthen clarity, consistency, and delivery quality.
- Ensured delivery playbooks were current, regionally aligned, and consistently followed/applied.
Project Manager
Anaqua, Inc.
Tokyo, Japan & Boston, MA
01.2014 - 01.2015
- Led the company’s entry into the Japanese market, managing bilingual project delivery (Japanese/ English) across scope, schedules, staffing, communications, and deliverables.
- Mastered steep technical and domain learning curves to deliver projects on time and under budget.
- Partnered with Sales, Product, and Marketing to shape the firm’s initial go-to-market strategy for Japan, including portfolio expansion opportunities and cultural guidance to support long-term client relationships.
- Delivered the first three Japanese implementations (Honda: $1M; Panasonic: $1.5M; Tokyo Electron: $750K), establishing the delivery model for the region.
Education
MBA - International Management
Boston University
Boston, MABachelor of Arts - English
Villanova University
Villanova, PASkills
- Leadership & Team Development
- Global Delivery & Remote Team Management
- Strategic Planning & Execution
- Change Management & Organizational Alignment
- Customer Relationship Management
- Vendor & Third-Party Management
- Contract Negotiation & Management
- Process Improvement & Modeling
- Budgeting & Financial Oversight
- Asana
- Confluence
- JIRA
- Google Workspace
- Microsoft Office Suite
Certification
- Project Management Professional (PMP)
- Six Sigma Green Belt
Languages
Japanese
Full Professional
English
Native or Bilingual
Timeline
Director, Project Management
IDEMIA Identity & Security USA LLC
11.2022 - 02.2026
Director, Professional Services
Anaqua, Inc.
02.2015 - 11.2022
Project Manager
Anaqua, Inc.
01.2014 - 01.2015
MBA - International Management
Boston University
Bachelor of Arts - English
Villanova University