Steve Flockenhaus
Westfield,IN
Summary
Experienced healthcare professional with a strong track record in solving complex and challenging problems within the industry. Eager to leverage expertise in a new capacity that offers a fresh perspective on healthcare, while continuing to drive innovative solutions that improve patient outcomes and operational efficiency.
Overview
4
4
years of professional experience
Work History
Delivery Lead
HCSC
2024.01 - Current
- Leads the Benefit Administration & Claims workstream for the Coupe/AHP implementation, partnering with two external entities to assess impacts and solution for end-to-end benefit setup/design through claims processing, provider payment, and employer billing
- Drives the Operational/Go-Live readiness preparation, coordinating across program workstreams to identify critical inputs to evaluate and report go-live readiness across People, Processes, and Technology
Program Lead
Humana
2022.02 - 2023.12
- Delivery lead at Humana leading offshore team of 30+ through implementation and stabilization of Salesforce Sales Portal for Large & Small Group Commercial business
- Oversaw 10-week Data Governance assessment guiding team through stakeholder engagement, roadmap development, and playbook creation to implement Data Governance practices
Delivery Lead
Accredo Specialty Pharmacy
2021.01 - 2022.02
- Led analysis of UPS shipping cost data and recommendations for improvement, assessment of 5-year roadmap for new secure drug ramp, and assessment of impacts to operations for location change as well as facility continuing service through significant remodel
- Governance lead for Accredo Specialty Pharmacy implementation team leading command center for multi-wave go-live of client implementations where team effectively managing teams through issue resolution and facilitating updates to program leaders
Education
Bachelor of Science - Informatics
Indiana University Bloomington
Bloomington, IN05.2012
Skills
- Operating Model & Governance
- PBM Implementation & Operations
- Operational Readiness
- Claims
- Finance
- IT Delivery Models (Agile, SAFe)
Timeline
Delivery Lead
HCSC
2024.01 - Current
Program Lead
Humana
2022.02 - 2023.12
Delivery Lead
Accredo Specialty Pharmacy
2021.01 - 2022.02
Bachelor of Science - Informatics
Indiana University Bloomington
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