Steve Fontaine
Omaha,NE
Summary
Universal Home Technician with extensive experience in fiber-optic servicing and diagnostic troubleshooting. Recognized for delivering outstanding customer service and training, with proficiency in smart home solution integration. Proven track record in building strong client relationships and contributing to team success.
Overview
29
29
years of professional experience
Work History
Universal Home Technician II/Less Complex Business
Cox Communications
Omaha, Nebraska
09.2009 - 09.2025
- Addressed customer inquiries promptly, delivering effective solutions in a timely manner.
- Acquired new diagnostic skills to maintain competitive edge in communication industry.
- Conducted upskilling for various services, including fiber-optic installations since September 2020.
- Executed adjunct commercial services for grocery chains and call centers requiring communication solutions.
- Served as subject matter expert, sharing knowledge to enhance team performance and train new hires.
- Maintained top performance over six years, achieving outstanding scores in FCR, NPS, Signal Health, and Productivity.
Salesperson
Nebraska Furniture Mart
Omaha, NE
09.1996 - 08.2008
- Commission-based sales on all home theater equipment, from TVs to audio systems, and everything in between.
- Self-taught intricacies of all available products and services.
- Confidently provided recommendations based on the customers' wants and needs.
- Consistently stay up to date on all company offers to provide the best customer experience possible.
- Built positive, working relationships with peers and customers (new and returning).
- Sent follow-up and thank you notes to all customers to ensure they are satisfied with their purchase
Education
General Studies With Some Business Courses
University of Nebraska At Omaha 1992-1994
Omaha, NESkills
- Fiber-optic servicing and splicing
- Communications systems
- Diagnostic troubleshooting
- Technical training
- Customer service
- Time management
- Home automation systems
- Network configuration
- Smart home integration
- Customer service excellence
- Customer education
- Technical support
- Adaptability
- Cable installation
- Telecommunications standards
- Audio visual equipment
- Product recommendations
- Hand tool proficiency
Timeline
Universal Home Technician II/Less Complex Business
Cox Communications
09.2009 - 09.2025
Salesperson
Nebraska Furniture Mart
09.1996 - 08.2008
General Studies With Some Business Courses
University of Nebraska At Omaha 1992-1994