Summary
Overview
Work History
Education
Skills
Timeline
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STEVE FRANCIS

Cypress,TX

Summary

Dynamic Strategic Quality and Regulatory Manager at HP Inc. with a proven track record in program management and quality improvement. Spearheaded initiatives that reduced field failures by 500 defects per million units saving over $15M annually. Expert in Lean Six Sigma methodologies, fostering collaboration and driving compliance excellence across global teams.

Overview

45
45
years of professional experience

Work History

Strategic Quality and Regulatory Manager

HP Inc
11.1999 - 06.2025
  • Led global Microsoft OA3 Digital License program for HP traveling to over 25 manufacturing facilities in 13 countries to implement, test, and train personnel.
  • Led development, testing, and implementation of vision inspection systems for notebook PC wire routing and connection verification. Systems were installed on every HP notebook manufacturing line resulting in a 500 defect per million unit reduction in field failures saving the company in excess of $15M per year.
  • Led the development and implementation of a PC DOA analysis application setting up process to collect failure data from units returned for remanufacturing to determine platform performance and perform Pareto analysis to drive improvements in failed components.
  • Enhanced RoHS regulatory compliance by driving team to develop PowerBI applications to identify non-compliant components for all HP PCs.
  • Contributed significantly to the organization''s reputation for regulatory excellence by maintaining a strong track record of compliance and successful audits.
  • Drove continuous improvement initiatives with partners through monthly and quarterly quality reviews identifying factory defects and field escalations.

Manufacturing Engineering Manager

Texas Instruments
10.1985 - 11.1999
  • Managed PCA manufacturing for HARM Missile program. drove quality improvements to reduce wrong parts and eliminate lead length defects.
  • Led deign and build of first Javelin missile seeker and guidance factory implementing cell manufacturing concept. Managed factory through low rate initial production delivering components well below quoted assembly and test cost.
  • Proposed and led implementation of Parylene coating for Javelin missiles guidance PCAs enhancing missile reliability
  • Participated in reviews and conducted factory tours for high level DOD and government dignitaries.
  • Worked with multiple subcontractors to improve quality and schedule performance.
  • Evaluated performance metrics, identifying areas for improvement and developing strategies to address them effectively.
  • Improved overall plant safety by enforcing strict safety protocols and conducting regular audits.

Aviation Officer

US Army
06.1980 - 10.1985
  • As J3 Air for Joint Task Force Bravo in Honduras and El Salvador scheduled all flights and briefed crews on all flight missions performed.
  • Worked with Air Force personnel to develop and train Army pilots to call in air strikes during Joint Air Attack Team (JAAT) exercises

Education

Mechanical Engioneering

Cornell University
Ithaca, NY
05-1980

Skills

  • Management/Leadership
  • Program Management
  • Quality Management
  • Lean Six Sigma

Timeline

Strategic Quality and Regulatory Manager

HP Inc
11.1999 - 06.2025

Manufacturing Engineering Manager

Texas Instruments
10.1985 - 11.1999

Aviation Officer

US Army
06.1980 - 10.1985

Mechanical Engioneering

Cornell University

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