STEVE FRANCIS
Student
Kingston
Summary
I am a hard-working, disciplined, and determined young man whose objective is to be experienced in the working world, gaining knowledge about its positive and negative aspects. In contrast, in the future, I can use such experience to be a marketable employee or employer with the aim of using my acquired skills to make any organization I’m hired into successful.
Overview
3
3
years of professional experience
Work History
Crew Member
Burger King
06.2025 - 08.2025
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register and Drive-Thru.
Ambassador
Career and Placement Unit UTECH Ja.
02.2025 - Current
- Served as organization ambassador at various charity events, promoting mission and values.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
Customer Service Representative
National Commercial Bank
01.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Lifeguard
Continental Pools
05.2025 - 09.2025
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Science - Human Resources Management (BBA)
University of Technology Jamaica
05.2001 -
No Degree - Caribbean Advanced Proficiency Exams (CAPE)
Central High School
05.2001 -
Certificate, Secondary Examination Certificate (CXC)
Central High School
01.2021
Business Administration (Secretarial Studies)
National Vocational qualifications of Jamaica (NVQ-J)
01.2021
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City and Guilds
01.2021
Skills
Problem-solving
Customer service
Time management
Data entry
Decision-making
Team collaboration
Microsoft Excel
First aid
Timeline
Crew Member
Burger King
06.2025 - 08.2025
Lifeguard
Continental Pools
05.2025 - 09.2025
Ambassador
Career and Placement Unit UTECH Ja.
02.2025 - Current
Customer Service Representative
National Commercial Bank
01.2023 - 08.2024
Bachelor of Science - Human Resources Management (BBA)
University of Technology Jamaica
05.2001 -
No Degree - Caribbean Advanced Proficiency Exams (CAPE)
Central High School
05.2001 -
Certificate, Secondary Examination Certificate (CXC)
Central High School
Business Administration (Secretarial Studies)
National Vocational qualifications of Jamaica (NVQ-J)
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City and Guilds
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