Steve Fuentes
Fort Mill,SC
Summary
Results-driven leader specializing in problem-solving, team development, and operational efficiency. Proven track record in building high-performing teams and enhancing underperforming operations through collaboration and strategic initiatives. Skilled in driving efficiency gains while prioritizing client and employee satisfaction, with a commitment to implementing innovative processes for continuous improvement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Broker / Realtor / Business Owner
Sell4 Max, Lake Homes, Rinehart
Fort Mill, SC
08.2014 - Current
- Specialized in buying and selling multi-million-dollar waterfront properties across the Carolinas and the US to help clients find their dream homes
- Executed comprehensive oversight of complex transactions involving various legal, financial, and logistical factors.
- Developed a nationwide system supporting clients in locating suitable properties beyond regional boundaries.
- Skilled in identifying client needs, analyzing financials, and matching buyers with suitable properties
- Oversaw flawless property deals through problem-solving while ensuring clients were pleased.
- Collaborated with contractors, inspectors, and professionals to align with client requirements.
- Maintained a strong work ethic with a results-driven and persistent approach
- Offered strategic insights into funding, credit, and qualification challenges.
- Exhibited unwavering determination to achieve high-performance outcomes.
- Contributed to the creation, testing, and rollout of marketing initiatives implemented by all U.S. agents.
- Supported talent acquisition efforts by serving as a trusted contact for potential hires.
- Pioneered testing of processes to evaluate potential value additions prior to company-wide implementation.
Director
Lifepointe Church
Fort Mill, SC
01.2017 - 01.2022
- Managed all hospitality-driven areas, ensuring a seamless experience for members and visitors to the church.
- Established a welcoming culture by implementing structured systems, processes, and comprehensive training for hospitality services.
- Recruited and managed diverse volunteers across multiple skill sets, ensuring alignment with church needs.
- Built and expanded the volunteer team from 15 to over 140 members.
- Coordinated the online campus launch efforts, handling streaming operations, and organizing a volunteer group that aimed at improving virtual participant interaction.
- Coordinated quarterly safety training sessions, encompassing fire drills, active shooter scenarios, and stage safety protocols.
- Conducted training sessions for various departments in systems and processes, enhancing volunteer efficiency.
- Enabled risk management through proactive analysis at Lifepointe.
- Supervised budget allocation, and logistical schematics.
Vice President, Branch Manager, Personal Banker
NYCB/Amtrust Bank , Wells Fargo/Wachovia
Delray Beach, FL
10.2007 - 05.2014
- Governed day-to-day functions of several locations, managing teams led by 8 managers and supporting over 30 personnel.
- Exceeded sales targets by mentoring, empowering, coaching, and keeping team members accountable for their deliverables.
- Analyzed and resolved issues in low-performing branches, enhancing efficiency and employee satisfaction.
- Managed compliance with all relevant local, state, and federal regulations.
- Achieved top-ranking sales and service positions among 238 company branches by developing employee coaching strategies.
- Fostered passion and ability in staff, resulting in eight direct-report promotions throughout the organization.
- Trained management staff to implement a four-step coaching strategy, focusing on Ask, Show, Verify, and Accountability.
- Implemented process enhancements company-wide to improve efficiency and precision.
- Designed training program enhancing regional sales, customer satisfaction, and service scores.
- Revitalized the South Dale branch to success, moving from eight months of poor performance to meeting all goals within 60 days.
- Transformed the Lake Worth branch from last place in the state to the top-producing branch in the district within 45 days.
- Rated in the 99th percentile by the Gallup Employee Engagement Survey.
Sales Manager, Sales Coach, Workforce Management, Sales Associate
GEICO
08.2002 - 09.2007
Service Member
US Navy
08.1996 - 08.2002
Education
BBA - Business Administration And Management
Strayer University
West Palm Beach, FL03-2011
Skills
- Analytical Problem-Solving
- Team Performance Enhancement
- Developing Streamlined Processes
- High-Performance Team Leadership
- Improving underperforming operations
- Strategic Planning
- Coaching
- Innovative thinking
- Root-cause analysis
- Friendly, positive attitude
Certification
- Ordained Pastor
- Broker License: North Carolina, South Carolina
- FINRA 6: Ability to sell mutual funds and variable annuities.(Expired)
- FINRA Series 63 License: Authorizes solicitation for any type of security. (Expired)
- Property and Casualty License: Authorizes sale of insurance products. (Expired)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Director
Lifepointe Church
01.2017 - 01.2022
Broker / Realtor / Business Owner
Sell4 Max, Lake Homes, Rinehart
08.2014 - Current
Vice President, Branch Manager, Personal Banker
NYCB/Amtrust Bank , Wells Fargo/Wachovia
10.2007 - 05.2014
Sales Manager, Sales Coach, Workforce Management, Sales Associate
GEICO
08.2002 - 09.2007
Service Member
US Navy
08.1996 - 08.2002
BBA - Business Administration And Management
Strayer University
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