Summary
Overview
Work History
Education
Skills
Certification
Automotive Repair
Accomplishments
Timeline
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Steve Galuna

IT Support Engineer
Nashua,NH

Summary

Hard working, flexible & results driven IT support Tech committed to providing the highest level of customer service using industry best practices. Insightful and detail oriented with a proven ability to troubleshoot a diverse range of complex equipment technologies in a timely manner.

Overview

2
2
Certifications
3
3
years of post-secondary education
32
32
years of professional experience

Work History

IT Support Specialist

Field Nation LLC
Nashua, NH
02.2013 - Current
  • Configured hardware, devices and software to set up work stations for employees.
  • Delivered onsite technical support for 300 employees.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Used SNOW ticketing systems to manage and process support actions and requests.

Field Service Technician

North East Copier & Laser Printer Services
Nashua, NH
01.1997 - Current
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Trained customer employees and managers on machine use and maintenance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Developed detailed maintenance schedules for HP/Lexmark equipment to maximize equipment lifetimes.
  • Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
  • Demonstrated increased knowledge of company products and equipment.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Received and processed stock into inventory management system.
  • Carried out day-day-day duties accurately and efficiently.

Education

Associate of Science - Microelectronics & Semiconductor Technology

Massachusetts Bay Community College
Wellesley Hills, MA
09.1982 - 05.1985

Skills

Desktop Support Engineer

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Certification

Canon Imaging Solutions USA

Automotive Repair

Over 25 years of automotive, Motorcycle and Boat repairs which started as a hobby and turned into a small repair facility in New Hampshire.

Accomplishments

Over the past 10 years I have expanded my skillset and have first hand experience in working in Data Centers repairing & installing servers for AT&T & other Privately owned Cloud Data Centers around Massachusetts & New Hampshire. I also provide onsite service on Kiosks for ComCast/Xfinity, ATM & Bitcoin Machines. Service provided on Retail Point of Sale systems at Walmart, Target, Macy's. Nordstrom, Barnes & Noble, Sam's Club, Costco, BJ's, NTB, Cumberland farms, NCR, Philips Healthcare, Sig Arms, Shire Pharmacueuticals and The State of New Hampshire Judicial Branch. When requested, I also fill in for the Team IT lead @ Microsoft in Burlington, Massachusetts when called on which involves working the Tech Link Bar assisting Microsoft employees with PC related issues and handling daily tickets coming in using SNOW (service now) ticketing software.

Timeline

IT Support Specialist

Field Nation LLC
02.2013 - Current

Field Service Technician

North East Copier & Laser Printer Services
01.1997 - Current

Associate of Science - Microelectronics & Semiconductor Technology

Massachusetts Bay Community College
09.1982 - 05.1985

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Steve GalunaIT Support Engineer