Steve Ganschow
Sioux Falls,South Dakota
Summary
Knowledgeable and dedicated professional with several years of experience using outstanding planning, problem-solving and data entry skills. Well-versed in best practices and processes of industry.
Overview
26
26
years of professional experience
Work History
Operations Processor 3
Wells Fargo
Sioux Falls, SD
11.2008 - 06.2024
- Six years of processing forbearance on student loans. processed in school, and leave of absence status for school loans. maintained co-signer records and processed changes in co-signer status. Four years of processing corrections on savings bonds interest rates. also processed, and updated records for deceased customers estates. Processed, and updated records on interest withholding from the US Government. In those ten years of processing my accuracy never went below a 99.8%.
Correctional Officer
South Dakota State Penitentiary
Sioux Falls, SD
12.1998 - 01.2024
Front End Collections Specialist
HSBC/Household bank
Sioux Falls, SD
01.2002 - 11.2008
- Created payment plans for delinquent customers.
- Assessed customer accounts to identify and resolve payment issues.
- Explained the terms of repayment arrangements and initiated electronic funds transfers where applicable.
Warehouse Forklift Operator/ Wire Cutter
J.H. Larson Electric Supply Co
Sioux Falls, SD
03.2000 - 01.2002
- Assisted with shipping and receiving activities as needed.
- Processed orders by picking products from shelves within the warehouse.
- Ensured all safety protocols were followed while operating the forklift.
- Received incoming shipments and checked contents against purchase orders.
- Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
- Performed daily pre-shift inspections on forklifts and other equipment.
- Operated manual pallet jacks to move material around the warehouse.
- Completed paperwork related to deliveries including bills of lading, packing slips.
- Unloaded incoming supplies and placed them into designated storage areas.
- Boxed, labeled and added shrink wrapping to items.
- Organized warehouse and arranged items following procedures and safety rules.
Correctional Officer
South Dakota State Penitentiary
Sioux Falls, SD
12.1998 - 02.2000
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
Education
High School Diploma -
Lennox High School
Lennox, SD05-1993
Skills
- Process Documentation
- Cross-Functional Communication
- Workflow Optimization
- Logistics Management
- Operational Efficiency
Affiliations
- 26 years of reffing High School and lower levels of Basketball.
- 19 years of umpiring high School baseball and lower levels
- 13 yeas of reffing High School football and lower levels.
Timeline
Operations Processor 3
Wells Fargo
11.2008 - 06.2024
Front End Collections Specialist
HSBC/Household bank
01.2002 - 11.2008
Warehouse Forklift Operator/ Wire Cutter
J.H. Larson Electric Supply Co
03.2000 - 01.2002
Correctional Officer
South Dakota State Penitentiary
12.1998 - 01.2024
Correctional Officer
South Dakota State Penitentiary
12.1998 - 02.2000
High School Diploma -
Lennox High School
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