Summary
Overview
Work History
Education
Skills
Timeline
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Steve Girgis

Newark,DE

Summary

Detail-oriented, organized and motivated team player with a passion for creating memorable experiences within the hospitality industry. Looking to share my knowledge and skills, continue to grow and evolve with the industry as well as learn from others around me.

Overview

11
11
years of professional experience

Work History

Food and Beverage Operations Manager

Sodexo Live
07.2022 - Current
  • Audited food and beverage and linen inventory and cost control systems and processes to exceed allocated budget goals.
  • Coordinated employee schedules, payroll, onboarding experience, garment department and supply room.
  • Motivated, appreciated and lead a team of 75 employees to consistently exceed guest expectations with confidence and swagger.
  • Curated a beverage experience which differentiated us from others, while also increasing profits and repeat business.
  • Executed repeated seamlessly successful events - regardless of size or client type or status by honoring the "Everyone Deserves Our Best" mindset.

Director of Catering

Sodexo Magic
09.2021 - 07.2022
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
  • Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
  • Responded to initial inquiries, created proposals and event orders aligned with the clients needs and budget.

Business Development & Sales Manager

Sodexo Live
01.2020 - 09.2021
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Conducted site tours for clients highlighting what differentiates us from the rest.

Telesales Team Leader

Hilton Grand Vacations
10.2018 - 12.2019
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Motivated the team through leading from the front with high level positivity, resilience and conviction.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Utilized sales techniques to build customer interest and close sales, exceed team goals while having a blast!

Quality Assurance Supervisor

Wyndham Destinations (Wyndham Worldwide) - WVO
07.2016 - 10.2018
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance and sales team.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Prepared and interpreted recorded call reports, complete with comprehensive analysis of team members adherence to regulations and company goals.


Conference Sales Executive

The Cosmopolitan Of Las Vegas
10.2012 - 07.2016
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Determined facility, services and staffing needs to establish framework for successful event execution.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.

Education

No Degree - Hotel, Restaurant And Institutional Management

University of Delaware
Newark, Delaware

Skills

  • High-Volume Environments
  • Relationship Management
  • Sales Negotiation
  • Accurate Documentation
  • Hospitality Management
  • Vendor Relationships
  • Venue Coordination
  • Guest Experience Management
  • Event Planning
  • Verbal and Written Communication
  • Schedule/Time Management
  • Expert Negotiator

Timeline

Food and Beverage Operations Manager

Sodexo Live
07.2022 - Current

Director of Catering

Sodexo Magic
09.2021 - 07.2022

Business Development & Sales Manager

Sodexo Live
01.2020 - 09.2021

Telesales Team Leader

Hilton Grand Vacations
10.2018 - 12.2019

Quality Assurance Supervisor

Wyndham Destinations (Wyndham Worldwide) - WVO
07.2016 - 10.2018

Conference Sales Executive

The Cosmopolitan Of Las Vegas
10.2012 - 07.2016

No Degree - Hotel, Restaurant And Institutional Management

University of Delaware

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Steve Girgis