Steve Goldberg
Dublin,OH
Summary
Accomplished Operations Manager with a proven track record at Gardner Inc, enhancing operational efficiency and employee performance. Expert in inventory management and team leadership, I've significantly reduced workplace accidents and improved vendor relations. Skilled in fostering a culture of continuous improvement and achieving strategic goals, my approach has consistently led to enhanced customer satisfaction and operational excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Manager
Gardner Inc
07.2018 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained 100% functional warehouse during coronavirus pandemic.
Assistant Operations Manager
Gardner Inc
07.2016 - 07.2018
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues.
- Enhanced employee performance by developing comprehensive training programs.
- Improved inventory accuracy with rigorous audit practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Picking and Packing Manager
Restoration Hardware
03.2008 - 06.2016
- Started up warehouse where I developed SOP’s.
- Increased picking efficiency by 50% over 2 year period.
- Increased direct packing and shipping efficiency by 25% for a savings of 200k first year.
- Proficient in Manhattan Associates PKMS Warehouse Management System. I also have extensive knowledge of Micorsoft Office.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Warehouse Manager
Metatec
01.2002 - 04.2008
- Implemented a complete warehouse management system for over three hundred customers using Manhattan Associates PKMS Warehouse Management System.
- Developed and implemented all receiving, inventory and shipping procedures to meet ISO 9002 certification.
- Responsible for interviewing, selecting and training associates.
- Responsible for training and testing associates on forklift safety. (certified by OSHA train the trainer course)
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Inventory Control Supervisor
Metatec
03.1993 - 01.2002
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Responsible for developing Inventory procedures, receiving procedures, and pick and pack procedures for Fulfillment on Demand customers.
- Streamlined warehouse operations by implementing efficient inventory control processes and procedures.
- Responsible for procurement of all raw materials and packaging materials for the facility.
Education
Bachelor of Arts - Business Administration
Wittenberg University
Springfield, OH06.1989
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Employee relations and conflict resolution
- Inventory Management
- Performance monitoring
Certification
OSHA Equipment Trainer
Timeline
Operations Manager
Gardner Inc
07.2018 - 07.2024
Assistant Operations Manager
Gardner Inc
07.2016 - 07.2018
Picking and Packing Manager
Restoration Hardware
03.2008 - 06.2016
Warehouse Manager
Metatec
01.2002 - 04.2008
Inventory Control Supervisor
Metatec
03.1993 - 01.2002
Bachelor of Arts - Business Administration
Wittenberg University